NOTE: the author of this thread has requested the old account to be removed. Below posts have been restored after the account was deleted
OK not impressed with my user experience so far. Hoping @hubby can help me or @support staff can help me.
This is not the username I wanted to use for hubitat. that username didn't get any sort of verification email, so my ability to login and get support about not getting the f***king verification email forced me to set up yet another userid for this support request.
Kindly note, when a new user tries to log in without being verified, wouldn't it be a good idea to add a way to request another verification email? then you wouldn't have to deal with irate customers such as myself. Would also be a good idea that if someone tries to reach firstname.lastname@example.org, about not receiving the verification email, to not direct them to your support 'solution' that requires verified user access. I'm sure that's great for you folks, but real sh**ty for me.
Something else to consider - as an unverified user, there is no way to actually ask questions or interact in any way under 'Hubitat Support'. Maybe you should rename it to - 'Hubitat Information' since its read-only and does not provide any way to ask questions. Again, great for you guys, frustrating for me.
I'm going to wait for a response to this to give you the actual email address that requires a verification email. Then maybe I can get started with your community.
It's a shame a new users experience with Hubitat can be like this. When I first got mine a few years ago it was a bad start with the hub not accepting UK postcodes and I struggled to get sorted before happening upon another user with a workaround. My first post was an irate rant...
A couple of years later and I love Hubitat, frequenting this forum daily for the excellent support from both the community and staff here. It gets better @user6828
If others have any problems with their account, the fastest way to get in touch with support, is by visiting support.hubitat.com. Select "Account Issues," then pick the appropriate option. Fill out the form and hit Submit to create a case. Our support staff will follow up with you as soon as possible, during normal business hours.
It may be good to pin a post along these lines to the Get Started and/or Getting Help categories. I took a quick glance at both - pragmatic info to be sure, but not something that would quickly address a new user that is one second away from going nuclear.
Thanks for your feedback. It was not obvious what customers should do if they have an account issue. Looking to submit a warranty case because a verification code was not received is not all that intuitive.
We've added the Account Issues category on the support.hubitat.com. Hopefully, this would help others who run into similar problems like @user6828 did.