I have a C8 Pro (2.3.9.162) I migrated to from a C7. I have a tons of devices but having issues with devices not responding, needing to repair, or in many cases, manually turn on/off a switch a few times before it begins responding again.
Its not isolated to any individual items, its across the board.
What I've Tried
excluding / including higher offenders
replacing some switches
completely shutting down
-database repair
removing all ghosts (I think)
removing security for everything except LR devices and locks
I cant think of anything else. For example, a light will respond immeidately 3 times in a row, then just freeze up. I see a ton of reroutes for everything. TFor what its worth, I only started experiencing this when I moved to the C8 Pro. I am not using a POE, have the device plugged into a usb UPS.
Would appreciate someone with more experience take a look and see if theres something wrong with my setup. I recently converted all my ring devices to no security (from S2) hoping that would solve the issue but it didnt. I know its a lot and thank you in advance!
I have tried support and they have been completely useless, sending a canned response and then silence for over a month with weekly emails.
I am interested in how long the hub had been running since the last reboot when you took those screenshots. The uptime (at time of screenshot). If you remember.
The stats reset when you reboot, so the difference between 1 hour and 24 hours+ means a lot for some of the stats.
Any chance you were able to take a look at this? I had maybe 90% until recently and back to 40-50% with at times responses after 60+ seconds when it does fire. TO get things to respond, I need to do a repair, send a ton of commands, and pray that it responds. Whats weird is for a few devices, it works for a few commands, then randomly stops a few seconds later.
The screenshots you posted above everything looks really good and has quick response times. The only thing that looks problematic is the shades but if they are battery they are probably FLiRS which may actually be the entire issue. FLiRS devices will crush the mesh when you try to send them commands . Its not actually the device, it is the hub, sending the FLiRS wake up beam.
The Z-Wave Mesh tool is awesome, amazing work and been using it for a while. This is what helped me see all the redirects, so much better laid out than the built in tool. I also re-paired a bunch of devices that looked odd, but couldnt get rid of all the unknowns despite multiple tries.
Yes, all the shades are FLIRS devices. Should I be having issues even when the devices are in steady state? The shades basically only get commands at the same time in the morning and evening (to open and close). Rarely are they controlled outside of that. Surprisingly, they are pretty responsive, rarely having issues, but when they do, its typically all or nothing (I.e. none of the shades close). They do send battery updates every once in a while, unsolicited (maybe hub is requesting it).
The issues I have are on non-FLIRS devices well outside of the times shades are controlled. For instance, the most noticable is turning off the light when the kid wants "one more minute" 5 times. Shades have been closed for hours, it works 3x times, 4x doesnt until I send 10x commands / repair, 5x works fine. I also didnt see this issue until I moved to a C8 Pro (from C7) and it seems to get worse as time goes on without a reboot (no empirical evidence of either).
If you do think it is just those FLIRS devices - is there anything I can do?
Thank you again for all the help, love this community!
Th beam is only sent if you send the device commands so it sounds like the shades should not be a problem. I know I saw at least one door lock as well, do you have any locks in your rules that would be activating with the lights being controlled? I ended up moving my locks to the very end of my shut down rule after a slight delay, to give time for all the lights to turn off first. Otherwise sometimes nothing would work if the lock commands went out and one lock is being slow. Still have issues with one lock sometimes not reporting it locked back to the hub but I think it can be fixed with a better driver.
Also, try plugging the hub into a separate power block as a test, I think I have seen one other case where the USB port on a UPS was causing power related issues with a hub.
I have two locks but both natively auto lock and dont get commands otherwise. I do have issues with them not getting commands but the commands are so infrequent and they have pass codes, I mostly look past it.
Definitely something else is up… just now, z wave commands out from hub stopped working - across the board. I excluded a contact sensor that was not responding. I couldn’t add it back after reset (couldn’t be found after multiple attempts, no ghosts created) i moved on but the whole hub became unresponsive. I could get updates from devices but nothing would send out. I couldnt see anything on z wave logs (in or out) but could see the inbound messages in the regular device live logs.
Did a reboot (plus database rebuild), without removing from power, and everything is working well now. This includes responsiveness issues that were increasing over the past few days. Will see how long it lasts….
Thanks for any insight! I have an open case with Hubitat but they are painfully slow with any responses (over a month with basically nothing but canned responses).
@support-agent@support_team@bobbyD@shellberg@gibsonweb spamming here since I can't get any response from my ticket thats 3 months old despite consistent pings for updates. Even LR devices dont work consistently, and not isolated to any specific device. Really thinking that Hubitat's warranty subscription is an absolute scam given this lack of support...
Oh, btw, still having issues. LR devices shouldnt be bogged down by the mesh - I only have a few of them, too. Getting issues with them too, so thinking its really my hub since it magically happened right after shifting to the C8. Unfortunately they dont respond to tickets so have to start spamming everywhere possible...
Thank you for your help, the community is the only reason I haven't abandoned and moved to another solution...
Oh, I did not follow up on here but my hub I found the issue I think was the power supply. I swapped it over to a different one and it has been 100% better since. I was using an old iPhone block due to the size, must have been wearing out or something and not giving stable voltage.
When you sent in a ticket was it via the web form on the support page?
As mentioned in our follow-ups on your cases, we do not have a solution for the intermittent issues reported, however, our engineers are still investigating your case, as well as a few other similar incidents.
That was over a month ago with complete radio silence from Hubitat despite me reaching out multiple times.
I don’t know what your SLAs are but i don’t think 30+ days is appropriate to let something sit. especially when a customer is asking for updates.
Maybe reach out and provide a timeframe for response? See if I can give you exact times to look at the logs? Send me a new unit since my issues came up as soon as I migrated? Anything would have been better than nothing.
I’m not trying to be combative, i am frustrated by the lack of response but I’m willing to troubleshoot and work with you guys. Just need some sort of follow up. Looks like based off your response, others may also be struggling - let us help you solve this…
Go to Z-wave details and open the z-wave logs page. You will have to let it sit open for a bit. Watch for any single device with a lot of log entries. (The first log from any device will not show a device number, just ignore those).
One other user found device that was going nuts this way, tons of repeated messages for no reason. Once they shut it down the problems went away.
@jtp10181 i had done that and no luck finding anything out of order. The only thing I could think of is my cocohue integration for outdoor motion sensors so i changed polling and spent 3 hours trying to pair a few of them directly. Didn’t have any previous zigbee devices but they mostly failed, only got two to work after hundreds of attempts. Moved it all back to hue and just disabled the integration completely and no benefits. Didn’t think it would change anything but was worth a try.
@bobbyD another week with silence, no follow up, nothing. Case and point you guys can’t seem to support the product then don’t sell the service for extended warranty. I don’t know what other option I have but to go to my credit card since you guys don’t even respond to public posts with any real details…
. Its not actually the device, it is the hub, sending the FLiRS wake up beam.
