Help I cant connect to my hub

I have been using the Habitat Hub for approximately 5 months now and have encountered the same connectivity issue multiple times. Despite my best efforts to troubleshoot, the problem persists. The hub's indicator light alternates between red and green, and I am unable to connect to it through my browser.

Here are the steps I've already taken in an attempt to resolve the issue:

  1. Unplugged the hub and waited for 10 seconds before plugging it back in.
  2. Searched for the hub through the discovery feature on my device.

Unfortunately, neither of these solutions has yielded any positive results.

I am starting to think that this might be a product flaw, given the recurring nature of this issue. I would appreciate your immediate attention to this matter and any guidance you can offer for a resolution.

Thank you for your time.