HE C-8 + Zooz Zen72 + Wiz; Issues and need big help

I second JTP's post. Use the Zooz advanced driver and set smart bulb mode. I'm using this to control a couple hue bulbs and it works perfectly.

FWIW, make sure the switch is already ON when you enable smart bulb mode. Also make sure you hit configure after applying the setting.

Is this a group you are creating on the hub or something within Wiz? If on the hub, what app are you using? Can you post screenshots of the setup.

Also screenshots of the Button config would help also.

No Im making all my attempts through Hubitat, currently attempting in the Groups and Scenes app. Been trying with both "Button Controllers" and "Basic Button Controllers" apps. I've been deleting and removing Wiz bulbs and allowing them to be rediscovered and setup fresh (particularly the ones labeled as offline in the Wiz Integration app) and then after each change...going through each of the groups to make sure each deleted/readded bulb is properly assigned to the group and making sure in the Basic Button Controllers settings that nothing got changed there. Its a long process but unless I am this deep into it I have low confidence that I'll be able to actually figure out what the issue is. At this point I'm not ok with just getting it to work, I need to know why it didn't work in the first place so if something happens again I'm not stuck with having to just scrap the whole setup and try another fresh install/add/whatever

I'll screenshot it once I get through this current round of tweaks and......uniformization? I made up the word, I'm just trying to get whatever settings I'm currently trialing identially applied to every bulb/group/switch. Rebooting the hub right now to give it a little refresh and then will see if the changes I just made result in anything.

You said it, but I didn't quite catch it. I think this may be part or all of your issue. The Hubitat Wiz driver doesn't appear to support Wiz Rhythms. Look at a Hubitat device and you'll see the scene list is hard coded. Look at the Current States and change from a scene that Hubitat knows to your rhythm on your phone and you'll see see sceneName change to either 'None' or 'rhythm', neither of which are in the hard-coded list. I don't know if Rhythms are on the list to be added, @gopher.ny is the one to chime in on adding Rhythms in Hubitat.

If Alexa is working with rhythms you can probably use a Hubitat virtual switch to trigger an Alexa automation to set the rhythm.

This is probably not your issue but, Groups and Scenes is a legacy app and probably should be avoided by new Hubitat users. Use Room Lighting to set up your groups instead. Neither the older or newer group devices will have the ability to set a Wiz scene. But you can control power/level/colors. Including when a rhythm is already set.

That's why I use a button device to set the scenes:

You would use a similar setup to switch the virtual switch for Alexa.

Nothing works to re-enable the Rhythm specifically except the Wiz app, at least none that I have found, which is why I'm wanting a switch setup where power remains on to the bulb. If I were to leave the bulb on all day and all night it would flawlessly switch from one light point to the next. I don't use the app for anything other than changing settings (which doesn't happen once I get the Rhythms dialed in) or re-enabling the Rhythms in the morning to get them to switch from what essentially was my version of a night light mode from the night before into the bright daylight light point of the Rhythm.

This is good to know, especially early on. I'll make Room Lighting my next round of experimentation then. But I don't need my switches to control scenes at all. I know of a bunch of people from the webs that like to setup their smart switches to be able to scroll through different scenes with button presses and such, but I have no need for that out of my switches, I only want an on/off command as would happen without disabling the power relay in the first place (and ideally once all this gets ironed out then also figure out a way to make a double-tap control a bigger group/whole home lighting, double up to turn every group on, double down to turn the whole house off, but again, no need to control or change scenes through the switches.) The only time I ever end up using a Scene that deviates away from what I have as default in my Rhythm is say if I have company over after 6:30pm and I want the full bright light to stay on instead of activating the next light point in the rhythm which is one step warmer and dimmer. I made an Alexa routine to trigger Scenes in every room of the house with a verbal command to do so, and then after company leaves I pull out the Wiz iOS app and manually re-enable the Rhythm for every room. THAT failure by Wiz is the bane of my smart home existence. If the Wiz bulbs could actually do a decent job at figuring out where in the Rhythm it is supposed to be upon having power returned to the bulb (I know it has onboard memory thats supposed to remember its last state, but most of the time it does not work specifically with Rhythms, but does work remember Scene states) or if they and Amazon made it so that Alexa could do more through the Wiz skill app or whatever then I probably wouldn't have even gone down the "upgrade all my switches and such" road to begin with.

I get a sneaking suspicion that Alexa may actually at least be part of the problem right now. I'm currently deleting every related device out of Alexa right now and will only rediscover them in there after I get everything working perfectly. Then I'll definitely have to do this and figure out virtual switches.

Room Lighting does Groups as well. If you have your Wiz bulbs in an old Groups & Scenes app you can import it into Room Lighting. It will create a group device that can control power/level/color (but no Wiz Scenes or Rhythms). Groups are mostly a convenience feature - you could set up your button controller app to control each bulb if you want.

I think you are back to posting your logs to identify where the issues are.

I still have some testing I'm doing with some organizational things to make sure I at least even know what is what, almost done. I did, however, go look at sceneName entries both for the devices that are showing as offline and the ones that are showing online, and there's no pattern to it. Some of the ones showing as offline will have sceneName: None in the "Current States" and then another one that is erroneously showing as offline will have sceneName:Rhythm. I'm not sure exactly what that ends up meaning for the code aspect, but it is an irregularity that I don't think localizes whatever issue I'm having just to the sceneName component. But I'll keep trying and when I have everything I've been tweaking around ironed out and uniform, then I'll copy the logs and such. Thanks everyone!


Ok, so I went through and removed/deleted every Wiz bulb out of Hubitat that was erroneously showing (offline). I waited for it to pop back up in the devices page automatically, then went in and renamed the bulb device (along with the label), made sure that the Type dropdown menu was selected as "Wiz RGBW Light", assigned it to its proper room via the dropdown menu, then hit Save Device and repeated for every Wiz bulb showing offline.

So we got to that point. Great. Awesome. Then I went in to the Groups and Scenes and made sure that each one was properly populated with the bulbs in each group. I double checked the Basic Button Controller settings to make sure everything was good there. Perfect good to go. I then went to go try tapping the on/off buttons on the switch to test it (starting with here in my office). With a tap of the Off button, only 1 of the 3 bulbs turned off. Triple checked the group to make sure they're all in there, they were.

But I noticed the on/off optimization was checked on, so I turned that option off and tried again, and boom, all 3 office lights go on and off.

So then I go into the next room (Master Bathroom) which when double checking again is setup the exact same in Hubitat as I did with the Office (same mechanics of adding bulbs, the settings, the group assignment, same mechanics of Button Controllers and everything) and try the on and off buttons (the lights are on, every bulb in the house is on during these tests) I start by tapping off, nothing happens, I tap up/on and it stays the same (on), I do the same thing for the entryway door which does not have a group for the bulbs since that bulb is solo on that switch, and again it doesn't turn off and nothing changes when I tap the up/on button. When tapping those buttons for the master bathroom and entryway, the live log is...

Hubitat received the command for both on and off just fine, but nothing changed with the bulbs despite being setup exactly the same way that the office bulbs are. Additionally, Hubitat did not recognize the down/off paddle command I gave the entryway light immediately before the up/on paddle press you see in the previous screenshot.

Currently in the Wiz Integration app it is still showing all bulbs as online (or at least is not showing (offline) next to any of them). I tried sending an Off command from Master Bathroom Bulb Group page in Hubitat, it registers in the log below, but nothing changed with the bulb. All bulbs are showing as online and are responding 100% appropriately to commands within the Wiz iOS app.

I know this is a huge post, I'm trying to provide as clear information as I can.

Just as a side note - if you're posting a lot of screen shots and want to make it easier for folks (especially on mobile devices) to navigate your content, you can "hide" text or images using the "Hide Details" option under the gear icon...highlight the content and select "Hide Details:"

image

Then you get this cool expandable marker...

Summary

...that folks can use to view/hide the content. You can do this multiple times in a message.

Easy-peasy. :slight_smile: Now back to our regularly scheduled troubleshooting. :smiley:

That kind of detail is exactly what is needed to find your issues.

Are you sure your switches are set to smart bulb mode? There are logs showing switches being turned on and off. Are 'Office Light Switch' and 'Master Bathroom Light Switch' ZEN72s? When in smart bulb mode all you should see are buttons being pushed. You might want to post a picture of your ZEN72 setup. (I use Inovelli dimmers which are similar in concept to Zooz, but I can't give you specific direction.)

Also, I don't see logs for your button controller apps, make sure their logs are turned on so you can see the whole picture. I realize that Wiz bulbs don't have description logging.

I have Wiz bulbs that show offline too and still perform fine. That message is not sufficient to cause your issues.

Awesome, thanks. Yeah, still figuring out little things. Only yesterday figured out the quote reply thing. 'Preciate it!

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Yes I have double checked to make sure that the Zooz switches that are controlling sockets that have smart bulbs in them are in Smart Bulb mode (eg, the only setting I have changed in that circumstance is "Smart Bulb Mode - Load Control :: Disable Paddle & Z-wave control" while leaving the on/off and dimming menus when paddle disabled both left at defaults of "Reports Status & Chages LEDs" and "Report Each Brightness Level".
There are other Zooz switches in the house that when I get these Wiz issues worked out I will make another Group called "Whole Home Lighting" or something that will control both Bulb Groups and the Dimmers (the ones not connected to smart bulbs) with a different button command/rule/thing to turn the whole house on and off, but those are not enabled at the moment.

I'm currently using the "Basic Button Controllers" app, which is different than the "Button Controllers" app, I'm not sure if that's explicitly clear between us at the moment, but I've gone through every page of the Basic Button Controllers stuff and do not see an option to turn on logging. There is an Events tab, but nothing has shown up at any point and I don't see any on/off toggles.

My Apps page

Summary

Master Bathroom Bulb Button Controller settings page

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Basic Button Controllers Status page

Summary

Hopefully all that displays with collapsible images and looks ok

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Ok I found the option to enable logging, it was deep within the Basic Button Controller app settings, it has to be enabled at the individual button command setup screen, so I turned it on for both button commands currently in place for each of the 3 switches I'm currently attempting to troubleshoot.


With logging now active for the button controllers, again, the Office lights turned off and on as expected and without issue, but nothing happened with the lights at the Entry switch (one bulb, not in a group) and with the lights at the Master Bathroom switch (in a group, setup identically to the way I set up the Office group) which also yielded no changes to the light with the up/down paddle presses.

Not exactly true. Zooz switches will continue to report on/off independently of the relay state once the SmartBulb option is turned on. It will report button presses if you enable the switch to scene control mode.

I would turn this off if you aren’t mirroring the switch level because it will just create a lot of extra z-wave traffic. I use button presses in the Button Controller app for my Zen77s, Zen30, and Zen34s and disabled report each brightness level when I was still using a C-5 because it bogged down the radio and commands became delayed by 5-15 seconds. I haven’t tried it yet on my C-8, but the effect should be very similar.

Ah, my bad. As I said I'm using Inovelli. That driver uses wording that doesn't really call it on and off, but it is. Sorry for adding confusion.

We need to follow the flow of what is happening to determine where the issue is. When you do that the problem seems to be centered between the hub and the bulb. Please correct me if i am wrong with that understanding.

I have a few questions.

  1. How good is your wifi. Wiz bulbs can be a little finiky with weak wifi as i understand it. You need good wifi coverage and you need reliable connectivity with UDP protocol.
  2. Have you confirmed on each bulb that they are set to allow LAN control. You may want to flip that off and back on just to see if that helps the bulbs communicate more reliably.

I wouldn't work on anything else until you can get the bulbs to work reliably from hubitat Forget all of the apps until that is resolved. None of them will work right until you get all of the individual parts working right.

The wifi is great. I have separated the 5ghz and 2.4ghz networks to be completely separate networks with different names and passwords to prevent any settings issues causing problems with a device trying to switch back and forth. The signal strength is good, I am always able to fully control my Wiz bulbs where they via the Wiz iOS app, so they always maintain their connectivity. I have checked to see if the router is doing something funky with constantly changing the bulbs IP addresses or something like that but they stay consistent.

Yes I have extensively gone through the Wiz app settings, including a number of complete wipes and fresh restarts. The bulbs for sure work and have good connectivity.

So an update: I again removed the Wiz bulbs that again showed up as (offline) for some reason, deleted the button controllers, the groups, and even removed the switches entirely and readded them to start from scratch. I don't know if there is like some sort of hidden setting not readily visible on the device settings page when the Zooz Zen Advanced Driver is active or whatever, but I went parameter by parameter to compare each setting with the Office switch that was good and doing what I wanted it to with the Master Bathroom switch that wasn't. But after having excluded and reincluded the switch, remaking the bulb group again, and remaking the Basic Button Controller command again, it is now working for all 3 switches, and commands to all 3 switches are now showing similar event logs when the press the switch buttons, as compared to the previous log screen images I posted. So that's a big win so far.

What's yet to be determined is if the Wiz Integration app will get mad and pout again and forget some of the Wiz bulbs and settings (name, label, room assignment, etc.) and if so, what that will or wont do to the functionality of the group or the button controller. Fingers crossed that everything just remains stable, but as of now the buttons on all 3 switches/in all 3 rooms are working as expected.