I’m going back to SmartThings.
For many of you, Hubitat has been a really solid and stable platform. For me and my family, it’s been a complete disaster. Stability has been an elusive and unobtainable goal.
Last night was the last straw and the nail in the Hubitat coffin.
We were both started awake at 4:30am by a crew of city firefighters standing in our bedroom. Yes, a crew of firemen in full gear in our bedroom at 4:30 am telling us to evacuate.
There was an electrical fire in the furnace for the rental unit. Only a hint of smoke had made it into our unit, so none of our detectors were going off. But the Halos in the rental were screaming away. Yet, Hubitat was blissfully ignorant. No alarms or lights were ever triggered. No events were reported. The cause? The Zigbee mesh issues I’ve faced and reported since day 1.
The boss was absolutely furious. And she’s absolutely right. I was absolutely beyond embarrassed. I was mortified. The fire chief saw all of the sensors and started asking me about the system. Imagine having to explain why thousands of dollars of smart home technology failed. Luckily there weren’t any code violations found.
I was asked what is the point of having all of this advanced technology when it doesn’t work in an emergency? I mean, isn’t the point of Hubitat to avoid the foibles of the cloud and internet? Unfortunately reality doesn’t always live up to hype.
Im not trying to throw any of the HE team under the bus or otherwise disparage their hard work. But I feel I must express a warning based on our experience last night that just as with SmartThings, Hubitat should NEVER be used for anything in which safety or property damage is at risk. I believe this to be even more true for Hubitat as it has not yet reached the level of maturity that similar platforms offer.
It’s been a heck of a ride. I know we made progress in tracking down some of the Zigbee issues using Wireshark captures. I’m certainly willing to stick around and help with some testing. However at this point, I am well under way migrating back to SmartThings which will remain as my main home automation platform for the foreseeable future.
Thank you all for your support.