make sure the device is factory reset, i just joined my unit no issue after a factory reset.
I had been factory resetting between attempts. In the end what I did that has successfully connected it was to take it a lot nearer the hub than I have to with other devices, and then pair it via the Find By Brand pathway, as it wasn't picking up its device type otherwise. It's remained connected for a whole day like that so far.
One thing I thought I'd draw to your attention is I wanted to see if I could change the frequency of illuminance reporting so looked under Advanced on the device page, when I noticed there was "Send Zwave command". I assume a mistake as this is a Zigbee device?
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