I have a C-5 that I want to give to a friend to get him started with home automation so I figure I should factory reset it. The problem I'm having is that the Diagnostic Tool does not have the "Advanced..." button which is how I understand I can factory reset the device per https://docs2.hubitat.com/en/user-interface/advanced-features/soft-reset#what-about-a-full-reset.
The C-5 Platform Version is hub-184.108.40.206. The Diagnostic Tool Version is 1.0.92. I have repeatedly attempted to "Download Latest Version" within the Habitat Diagnostic Tool interface that I am accessing via port 8081 on the IP address of the C-5 but either the C-5 does not apply the update correctly or it is not finding a newer Diagnostic Tool to install.
The screen that comes up while the C-5 is downloading the update and then applying it ultimately states "You will be automatically redirected to your Hubitat Elevation." after the update seems to be applied. However, I am never automatically redirected anywhere.
I remain able to access the Habitat Diagnostic Tool via port 8081 and it shows the same old tool version of 1.0.92. I have tried rebooting the hub after the new diagnostic tool has been downloaded and applied but I still show the old tool version of 1.0.92 and I continue to be unable to access "Advanced...".
Because I cannot access Advanced options I cannot perform any of the resets suggested in the Full Reset Alternatives at https://docs2.hubitat.com/en/user-interface/advanced-features/soft-reset#full-reset-alternatives.
I have also performed a "Soft Reset" without restoring a backup though I don't believe this is sufficient based on the information provided at the links above.
I'm not sure what I can do at this point or what I might need to do to prepare this C-5 for someone else to use. Any thoughts would be appreciated.