Yes. You may think you have added them, but it’s a bad pairing (“ghost node”), indicated by empty in, out clusters.
First thing you have to do is get rid of the ghost node. Remove the battery connector (can’t remove if hub can still ping the device). Then hit repair until remove button comes up, then remove.
Then shut down hub (settings, shutdown) to red light. Then remove power from hub at wall (not at micro USB, which is fragile and can break solder joints at PC board). Leave power off 30 seconds, then power on, boot To green light. This is the only way to reboot the Z-Wave radio.
Then reset the BE469ZP to factory defaults, start pairing over. You will need a long ethernet cable, have hub within a few feet of lock during pairing. You are correct to use S2 pairing.
Unrelated to this, yes, you will need a beaming Z-Wave repeater near the lock to make it work reliably with Hubitat. I use the Ring Alarm Extender v2, which has battery backup and can also give you power fail events so you can shut the hub down cleanly on power fail.
Oh, and welcome to the Hubitat community. Post back if difficulty, someone will help.