Door not unlocking when arriving home

Can you please clarify a couple details about your setup... First, what exactly are you using for presence sensing right now -- I think it's the HE app's own geofence, but I'm not certain. You've mentioned it says you're present a couple times, but does it also accurately reflect you're away when you're away?

Can you post a screenshot of the rule you are using?

I set up alexa to play music when i arrive home, and that is working. I tried to set hubitat to detect if music is playing on a device to unlock the door. Of course the echo it is playing on won’t show up in the amazon skill on hubitat. Shows up on the alexa app. I tried uninstalling and unlinking accounts. That didn’t make it show up either. I am pretty sure it is the only echo not showing up. But of course it is, as it is the only one i would want to use this way. All others may have music playing at some point.

Yes i am using the built in geofencing sorry for not being clear. Not sure how to check it when i am away. I can’t connect to my hub.




The Hubitat mobile app on your phone will show if you’re inside or outside the geofence.

You should also be able to see arrival and departed events on the webpage in your third screenshot, but that looks totally blank.

Have you tried logging out and back into the mobile app? When logging back in, it should ask if you want to create a new mobile device or select one that already exists.

I am ok buying an apple tv or homepod, just to use for presence detection if that is what it takes. It just seems i should be able to use the built in, or even alexa

I have not tried that but i will try that now

Ok i have hope that fixed it. I can’t get out of bed today so far though so it will be a while before i can test this. But i had to redo the routine and now under events it isn’t blank anymore

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Hopefully that’s an encouraging sign.

Using mobile phones as presence sensors can be tricky (regardless of which exact app you’re using).

If you have some time on your hands, you might find this thread to be helpful:

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Thank i just read that. Looks like something i will try. I didn’t see a way to use alexa as a presence sensor. Though i thought there would be a way

Door did not unlock, and nothing new in the events on my iPhone device events tab. Just the event it added when i logged in with it earlier.

Did your presence change to Away when you were out? And then switch back to Home when you got back in the geofence?

There's no use thinking about the lock part until you've verified that the presence detection itself is working reasonably reliably.

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I honestly didn’t think to check, i just noticed when i walked up to the door and it was locked

Ok i am out, and my geofencing on the hubitat says i am away. I can not connect to the hub though to show my devices and see if they say present or not

Viewing devices via the Rooms feature and Dashboards is included with app access - that doesn't require any add'l subscriptions or costs. You just need to build a dashboard with the devices you want to review.

I have my locks and presence indicators on a dashboard so I can easily view those statuses whether I'm on or off my own (home) network.

What do the logs say for your presence and the lock when you arrive? You can temporarily enable additional logging in the lock rule too - that can help give additional info about what's happening. Is it possible that you're not getting to your lock w/in 5 minutes of your (programatic) arrival and so the lock is already re-locked?

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Do you mean the Hubitat app on your phone? Or the phone device on your Hubitat hub?

In the hubitat app on my phone the geofencing says away. I do have a dashboard set up don’t have my phone virtual presence on it though

I added the phone to the dashboard. It says present though.

I just added the new lock in 5 mins feature, but the logs for the lock are empty. Well that isn’t true it shows that it was unlocked with the keypad but not the rule like it used to do.

I think it needs to refresh presence, but can’t figure out how to make it do it. I manually hit the life360 refresh and it changed my status to not presence for both my life 360 sensor and my built in hubitat presence sensor for my phone app

If the virtual device corresponding to your phone is working as intended, you should see events populate here as you come and go.

I am on my way back home so i will know in an hour. I went ahead and purchased a month of the remote service just so i can try more things while i am away if it doesn’t work today. I might just end up just buying a year of the service anyway. I am also trying to decide what apple device to buy. I don’t think i would use the apple tv, and i don’t want to spend so much on the homepod as i doubt i would use it much. But i was thinking about buying the echo studio, so maybe the homepod would be worth it. I know i can get the refurbished minis a lot cheaper, but then the only thing that would do is provide the presence detection. With the larger one i would get decent sounding music too.

Ok i am home. Door did not unlock, hubitat presence still says not present. If i go click on the life 360 refresh it will show phone is present then unlock the door