I had a remote admin subscription that was at the $29.99 a year price and I was under the impression that it would auto renew. I have not used it for a while and just realized that it was cancelled in December.

[image] ken9: someone will contact me and then no one does. Good news! Since you were not the only customer who was caught by surprise and missed our previous notifications, we're offering a 24-hour flash sale that allows affected customers to resubscribe to Hub Protect at the original $29.99…

I believe it renews when there’s an active payment method saved. They’ve also made some changes to their payment processor in the last year. Are you able to see the current status of your saved payment info?

Yes. The payment info is current and is the same as when I started the subscription.

Looks like they had a minor issue with payments a little while back [image] Final Update: Service Migration Cleanup & New Subscription Safeguards News and Updates I'd like to share a final update regarding the service migration that took place a few months…

That sucks, never saw the email. Must have went to the junk box.

[image] ken9: realized that it was cancelled in December. Unfortunately the grace period for the orders automatically canceled during migration has ended. We are having a promotion for the bundle to get both services at just $49.95. I would take advantage of that exceptional deal. If you are …

I tried that and I get AI responses and then it will tell me that someone will contact me and then no one does.

@bobbyD , as long as I see active, and a current card, I am safe right? [1000008043]

[image] tray_e: as long as I see active, and a current card, I am safe right? Yes, that's correct. If it shows Active and you have a current payment method on file, then your subscription is in good standing. If there is ever an issue with a payment, the subscription status changes to On Hol…

I am looking for remote admin. That is showing up at $45 per year

Does remote admin auto renew?

Get Help Subscriptions

tray_e June 28, 2026, 3:03pm 4

Looks like they had a minor issue with payments a little while back