I had a remote admin subscription that was at the $29.99 a year price and I was under the impression that it would auto renew. I have not used it for a while and just realized that it was cancelled in December.
I believe it renews when there’s an active payment method saved.
They’ve also made some changes to their payment processor in the last year.
Are you able to see the current status of your saved payment info?
Yes. The payment info is current and is the same as when I started the subscription.
Looks like they had a minor issue with payments a little while back
That sucks, never saw the email. Must have went to the junk box.
Unfortunately the grace period for the orders automatically canceled during migration has ended. We are having a promotion for the bundle to get both services at just $49.95. I would take advantage of that exceptional deal. If you are not interested, you may want to create a subscription case by visiting the following page to see if there are any other options available: Subscriptions – Hubitat Support
I tried that and I get AI responses and then it will tell me that someone will contact me and then no one does.
Good news! Since you were not the only customer who was caught by surprise and missed our previous notifications, we're offering a 24-hour flash sale that allows affected customers to resubscribe to Hub Protect at the original $29.99/year legacy price.
To take advantage of this offer, head over to my.hubitat.com , select Registered Hubs , then choose the hub you'd like to subscribe to and complete the Hub Protect purchase.
This flash sale is also available to customers who have never subscribed to Hub Protect before, so anyone can take advantage of this limited-time pricing.
Since the promotion is only available for the next 24 hours, we encourage you to resubscribe as soon as possible.
If you run into any issues during the process, just let us know and we'll be happy to help.
24-Hour Flash Sale: Hub Protect for Just $29.99 - News and Updates - Hubitat
@bobbyD , as long as I see active, and a current card, I am safe right?
Yes, that's correct. If it shows Active and you have a current payment method on file, then your subscription is in good standing.
If there is ever an issue with a payment, the subscription status changes to On Hold. While it's on hold, we automatically retry the payment up to 5 times. If those attempts are unsuccessful, we then provide an additional 30-day grace period to allow the user to update the payment method before the subscription is canceled.
So as long as your subscription shows Active, you're all set.
I am looking for remote admin. That is showing up at $45 per year