OK. For the 12xxx models, you should install and use the "Z-Wave Poller" app to periodically poll them.
Standard zwave devices do not update the status on their own without being asked, thus the poller app is needed.
Z-Wave Plus and Zigbee both update status proactively without polling, but regular Z-Wave does not.
For the 14291, it SHOULD be updating on its own since it is Z-Wave Plus, if you are using the Generic Z-Wave SMART Switch driver. (aka use the "SMART" variant for Z-Wave Plus devices, and the non-"SMART" one you are already using for regular Z-Wave).
