Device firmware updater and Zooz ZEN34 switch

I have 2 switch ZEN34 firmware 1.30 and I try updating them to 1.40 but when I select the switch in the Device Firmware Updater app I got the error "Device did not respond to firmware metadata request"
This switch is an updatable device, why this error?

battery powered devices require a certain interaction to wake them up. You will need to initiate the action and then click the up button to wake it up..

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thanks, I checked the manual and the wake up need press up paddle 7x !

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