Dashboard not updating

Being reasonably new to Hubitat, I'm trying to use the Dashboard to verify the status of lights in the house. On some occasions, some lights that are on indicate they are off in Dashboard and some that off indicate they are on. The lights affected are always different and vary among plugs, switches, and dimmers. Is there a way to force the Dashboard to update the status of lights?

I've got a combination of about 80 dimmers, plugs, and switches. All are GE/Jasco products.

This could certainly be the reason if they are older z-wave devices, which don’t do a good job of sending status updates to the hub.

Listing the model #s for the devices can give others a sense of whether that’s likely to be the issue.

You can also compare each device’s status in the device settings page to what it’s showing on the dashboard. If the device settings page is out of sync, it’s a device issue. If the device settings page is showing the correct status but the dashboard isn’t, then it’s a dashboard problem.

You can either setup a rule to refresh all your GE/Jasco devices periodically or use the built-in poller app to do the same.

I have the same problem, and attempted to use the poller app. Unfortunately I'm unable to select any of the devices in the poller app, so it's essentially not doing anything.

The polling app only works with the older Zwave, and not with the newer Zwave+.

As @neonturbo said, there’s no reason to use the z-wave poller app with newer z-wave plus devices because they don’t need to be polled, only older devices do.

As I said above:

Without that basic information we are all just guessing as to what the underlying problem might be for you and OP.

The model numbers I'm not getting a proper device status on are:
GE Enbrighten Smart Dimmer 14294
GE Enbrighten Smart Switch 14291
Spring Window Fashions Somfy Blinds

The motion sensors that I'm using are:
GE Enbrighten Portable Smart Motion Sensor: 34193
Aeotec Trisensor
Dome Motion Sensor

Same issue. Quite frustrating.

What did you try to do to troubleshoot?

For example, does it work from the Device tab, in the individual device? Did you look at logs? Anything else that you can tell us other than it doesn't work?


The turn off of dimmers switches and plugs has become more consistent since I initially started this thread in January of 2020. What is still inconsistent are my four Schlage locks. The logs show an attempt to lock these locks. Three of the locks are within 6’-7’ of each other. There’s a GE dimmer no more than three feet from one of the locks. All are z-wave devices.

The logs show a number of repeated commands


dev:2132020-09-15 09:05:06.402 pm infoLiving Room-Southlight is off [digital]

dev:2102020-09-15 09:05:06.029 pm infoLiving Room-North light is off [digital]

dev:2102020-09-15 09:05:05.980 pm infoLiving Room-North light is off [digital]

dev:2102020-09-15 09:05:05.465 pm infoLiving Room-North light is off [digital]

dev:2102020-09-15 09:05:05.441 pm infoLiving Room-North light is off [digital]

dev:2132020-09-15 09:05:05.158 pm infoLiving Room-Southlight is off [digital]

dev:2132020-09-15 09:05:04.867 pm infoLiving Room-Southlight was turned off [digital]

dev:2102020-09-15 09:05:04.789 pm infoLiving Room-North light is off [digital]

dev:2102020-09-15 09:05:04.738 pm infoLiving Room-North light is off [digital]

dev:2102020-09-15 09:05:04.675 pm infoLiving Room-North light was turned off [digital]

dev:2092020-09-15 09:05:03.728 pm infoLiving Room-East lights was turned off [digital]

dev:2592020-09-15 09:05:03.543 pm infoDoor-Garage is locked [digital]

dev:2592020-09-15 09:04:54.076 pm infoDoor-Garage is locked [digital]

dev:1982020-09-15 09:04:41.780 pm infoOutside-South is off [digital]

dev:1982020-09-15 09:04:40.157 pm infoOutside-South is off [digital]

Seems kind of noisy. I’m not sure if that’s a potential source of the problem.

The device "works" from the device tab but the state does not refresh. Using the dash board it just says sending but it does actually change the state on and off. The displayed state does not update though unless "refresh" is clicked under the device tab.

Nothing appears in the logs unless "refresh" is pressed and then it shows "was turned" on or off " digital" at the time of refresh even though it actually turned on early when the digital command was originally sent.

Physically operating the switch updates the dashboard with out issue.

Have the same issue with some of my bulbs. I'm using Linkind Tunable A60's They hooked up fine. I have them all controlled by philips hue dimmers using rule machine. It all works great apart from all the upstairs bulbs. these will be controlled happily with the dimmers located in the same room but for some reason the dash downstairs wont update with the status. If I use the dashboard to turn one on, it will turn on but the dashbord will go to the egg timer and wont update. If I then go to the device and refresh the dashboard updates ok. Likewise turning off.