New to Hubitat and like what I can do so far. I seem to have hit a roadblock with cloud connection -
I've read as many, many posts and I just can't find the answer. I don't feel like my network is complicated so I'm a bit perplexed. Hubitat is connected directly to my router. I'm using Cloudflair's family DNS service 1.1.1.3 and 1.0.0.3 on my router. I have tried letting my ISP decide, 8.8.8.8 and 1.1.1.1. Still no connection.
Things I've tried -
Nothing - I used all default settings except I reserved the IP in my router. No connection.
Overrode the DNS servers using - 1.1.1.1, 1.0.0.1, 9.9.9.9, 8.8.8.8, 8.8.4.4, no connection.
Updated the time. No connection.
Waited a few days. No connection.
Changed the ethernet speed to 100. No connection.
Network test results -
In addition - When I try to log in to the app, it just hangs. When I can get in (by backing out and opening the app again) I can't access my hub.
I can see my hub in my Hubitat account.
If you've set a static ip, press the network reset button on the bottom of the hub with a paperclip or toothpick for 7 seconds. (This will be the only round hole out of all the square ones).
If this still doesn't work it is likely network related. Do you have any firewalls? If so have you given permission for the hub? Obviously it's connecting to the local network but something has to be actively blocking it if the above reset doesn't work.
You don't need to port forward. I am using an RT-AX68U. Its not the router unless you have specifically configured something extra restricting in parental controls, or very restrictive DNS servers (you already said you tried different DNS).
Check your clock / timezone settings on the hub. Cant think of anything else as the moment.
You might try turning off (temporarily) that AI protection and any parental controls you might have.
I know with my TP Link that the built-in router antivirus blocks all sorts of things, and there is no way to edit or whitelist what it blocks! It is either on or off, so I turned the dam thing off. These stupid built in apps are having the opposite effect to what they are intended to cure, at least in my setup.
I just turned off all AI protection, set Cloudflare as my DNS using 1.1.1.1, and 1.0.0.3 in my router, and reset the network setting again in Hubitat using the button. I'll give this some time to work itself out if needed.
When updating the date and time, I don't have a timezone option. Only GMT. I assume this doesn't matter. I did notice the time is one second off no matter how many times I refresh/set it.
Currently on - hub-2.3.5.152 and updates fail.
I really do appreciate all the advice and assistance in trying to work this out.
You have an outdated diagnostic tool, but not sure if you will be able to update it since the hub is having connection issues it seems. If you can get it updated then it should fix the Soft Reset problem.
Went back to 8081, still shows version 1.0.92 instead of 1.0.97. When I try to update the diagnostics tool I get the same message -
{"success":true,"message":"No update for diagnostics tool available."}
Yes, I can get to my.hubitat.com from my PC browser. I can see my hub, it's registered.
I tried "Download Latest Version" from the diagnostics tool last night. I let it sit all night and it stayed on the update screen saying I'd be sent back to my hub. I had to power cycle the hub this morning to get back into it.
