I regularly see the "Cloud backup is incomplete" message in my C-7 hub alerts (I have Hub Protect active). I also see weekly backups listed in the backup list for the past several weeks. Should I be concerned about seeing that alert message?
Yes, it is a cause for concern, as it means that you have an incomplete cloud backup, so in the unfortunate event that something happens to your existing hub, you may not be able to fully restore the backup on a new hub. If you update to the latest version released yesterday, we have added additional messages to better inform you which part of the backup failed. Further investigation will be required to identify the root cause of the failure, depending on the component that fails.
After the update and waiting for a backup to be attempted, I see "Last cloud backup was unsuccessful. Failed steps: Z-Wave." Are there recommended troubleshooting steps I should now take?
This workaround should help:
- Power the hub off (Settings - Shutdown).
- Plug it out for 30 seconds, then plugging it back in.
- Once hub is booted up, create a cloud backup manually.
We're looking into a permanent fix but it's not quite there yet.
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Thanks. This seems to have resolved it.
