I have a Hub Protect subscription scheduled to renew on June 6, 2025. I am thinking I would prefer to have the 10 backups in the cloud and give up the extended warranty protection.
Is my understanding correct, that if I stay on Hub Protect, I am locked at $29.99 per year for life, but if I switch to Cloud Backup at $19.99 and then after 5/11 decided I want to go back to Hub Protect would I have to pay $45? Or as long as I am subscribing to something would I still get $29.99?
If I switch to $19.99 is that price locked for life as a previous subscriber or just for 3 years and then switches to $25?
Is there something else beyond the Extended Warranty that I am giving up moving from Hub Protect to Cloud Backup that I missed?
The announcement said that current prices are locked in for three years on new subscriptions before the price increase goes into effect.
It also said that this change doesn’t apply to current subscribers, who will continue to pay the same price we have been paying as long as the subscription remains active.
So if you stop subscribing to hub protect, and start subscribing to cloud backups, your new subscription should be locked in at the current price for three years. If in the future you resume a hub protect subscription you previously canceled, you’d pay the new price.
I don’t speak for Hubitat so that’s all just my interpretation, but it seems straightforward enough to me.
Right on, now just need to solve for adding/stacking Cloud Backup to hubs that already have one of the other 2 subs (posts 18/19 above), and we'll be in business!
@MikeSas what @marktheknife said above, with a clarification on the following statement that complicate your situation:
If you subscribe today to Cloud Backup, you lock the $19.99 price for 3 years. If you do nothing, your Hub Protect is locked at $29.99 for life (as long as Hub Protect remains active). Unfortunately, there is no way to jump from a product to another without canceling current product and then subscribing to new product. We do not offer prorated refunds for early terminations.
Currently subscribing to Hub Protect but would prefer Cloud Backup @ $10 less. Unless I'm missing the forest for the trees the only risk is losing hub replacement if my protected hub fails. And Hub Protect for life at the current cost which I presume is for the currently subscribed hub which will certainly be replaced by a C-?? in the next increment or two.
@bobbyD is it safe to assume that a currently enrolled Hub Protect device would not be eligible to have that subscription continue/rolled over at the current rate to a future replacement/ upgraded c??
If I understand you correctly, You are saying that as long as I transfer the Hub Protect subscription on a protected hub on my account to a new hub on my account it will continue at the current lifetime rate.
Simple question. I presently have the remote admin subscription at the intro pricing, on a yearly payment due in Sept 2025. How do I upgrade to the full bundle at the intro price (Hub protect plus remote admin)? I assumed I should start by cancelling the remote admin, so I did that, but I can't subscribe to the bundle (no purchase button).
Once canceled, a subscription cannot be reactivated and remains active until the current term expires (Pending cancelation). We can help you reactivate the subscription from our end. In order to lock the current bundle discount if you have a Hub Protect subscription or a Remote Admin subscription, is to add the missing service. The bundle discount will be automatically applied during checkout. You do not need the stand-alone bundle to lock the pricing.
related to this cards expire, so how would we update our card details without loosing the lifetime rate?
I'm on the bundle and it renewed last month so i'm good for a year anyway but may have to change my card next year.
Would i just update the payment method and the subscription should remain active?
I haven't actually done this, but if you go to your Subscriptions page, there is a "Manage Payments" link. You can add a new card and delete an existing card, so hopefully that's effectively a swap/update.
