My Hubitat hub is associated with the email: 'firstname.lastname@example.org', and I would like to change this to: 'email@example.com'
I came across this thread: How can I transfer my Hubitat hub to new owner?
Based on that, I created the new account 'firstname.lastname@example.org' in 'my.hubitat.com'
Then followed in the instructions to Replace the existingAdmin, but when I try it I get this message: 'User not found.'
On 'my.hubitat.com', I can log into the email@example.com account, so the account is active (and it correctly indicates that there are no hubs associated with the account.
Can someone point out if I am missing a step in the process?