Welcome to the community!
This is probably the driver and thread you should be using/posting on:
Also have a look HERE to make sure your post has all the suggested info included.
And, it's good practice on lots of ZigBee devices to perform the pairing procedure again after you change drivers.
Don't delete anything on your hub, just put the ZigBee device into pairing mode, and click on the Start Zigbee pairing button on the HE hub.
