Can't Create New Phone when Installing App; Always reverts to existing phone?

[Aussie]

I am working the related problem over here ...

Changing Phones Not Always reverting to old phone

Assuming you have phone devices in hubitat that are currently tied to automations, I would first change the names and labels of the devices in hubitat (preferably on the web interface on a computer) to "his" and "hers" or the appropriate names.

Device Filter for Mobile App. For reference, the small text is the device NAME, the larger text is the device LABEL. I do not recall if the app presents the names or the labels. So, I would change both.

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Having some success ... but not complete success ...

Both my and my wife's phone are connected as the same device ("Pixel 10 Pro"). For the life of me I can't change the Mobile device ID/name of either phone to something else. I need to be able to create a device in the app. I have tried a lot of things but listed below is what I thought would be a "bullet-proof" solution ... but it does not work.

Situation:

• Pixel Pro 10 (two phones); Android, up to date
• New app (green background) installed and "operational" (with problems)
• Hub C-8

Method used to (try to) create a new device:

• Log out of Hubitat App
• Clear app cache and storage
• Uninstall app
• Reinstall app
• Select Hub
• App logs in without offering to assign or create a new device

I am looking help to identify the correct method to create a new phone device.

[tray_e]

Can you share a screenshot of the device list showing the device(s)?

There should be no issue in changing the NAME and LABEL in the devices. The DEVICE ID's should not be changed and should be grayed out.

If you go to the filtered list that shows this (preferably in a web browser on a PC or laptop):

Device List - Filtered on Mobile App Device

Click on the device, and then click on the "Device Info Tab", you should be able to change both the Device name and Label for any existing device, and then click Save and Close

Device Info Tab

Also note that if you are not sure which device you are looking at and they have the same name, you can send a test message to the device by going to the "command" tab, typing text into the "device notification" box (I typed "identify me"), and clicking run. The phone that is that device should get a message if it is logged into the app.

Device Notification

@Aussie

Method used to (try to) create a new device:

• Log out of Hubitat App
• Clear app cache and storage
• Uninstall app
• Reinstall app
• Select Hub
• App logs in without offering to assign or create a new device

You should not need to uninstall/reinstall if you are clearing cache and storage. You should do a force stop before you clear cahce and data thogh. You might try a reboot after that to make sure any android cache is cleared.

One other thing, I understand that you are supposed to be able to have multiple devices logged in as the same user without issue. However, this caused problems for me. So, I use different user e-mails to log in for each device.

[Aussie]

Tray,

I was not clear ... I am not having a problem naming the devices ... I am having a problem getting the phone to use the device ... because it does not give me a "select device" dialog on login. I need to be able to select (or create) a device at login. On my phone I saw both devices. On Liz I saw no selection capability. Both phones are assigned to Cellphone-Damian.

just the same. here are the two devices:

I understand that uninstalling probably was not needed ... but if anything it should have helped ... right?

Network IDs are a lot different ... but I don't know what that means?

[tray_e]

This really should have been kept with the original post.

You stated you were having trouble with changing the name/ID

@Aussie

For the life of me I can't change the Mobile device ID/name of either phone to something else.

If the issue is just that you are not given the option to choose the device on log in for the second phone (that is what it is sounding like), then you appear to be doing the correct steps. The only things I might add are: 1) click the "recents" and do a close all (the app may still be open in the background), and 2) a reboot of the phone after clearing cache and storage. Again, uninstalling and reinstalling should not be needed as clearing cache and storage does essentially the same thing on android phones.

However, you never answered my last question on the other post: Are you both logging in with the same username (e-mail) and password? If so, that may be part of your problem.

Changing Phones; App Doesn't Allow Device Selection

Does "Hers" have its own login information? I had weird issues when I was using the same user/account to log into multiple devices. (See Android App Logging out on devices - Possible fix or workaround)

Also, I did find this on a search. It might break some of your automations though if your phone is connected to any automations.

Notifications not coming to phone, presence issues

I cannot see the end of the DNI in your screenshot but it sounds like you created a new device from the app and then deleted it, leaving the _old one on the hub? That is not what my suggestion was. In order to force the app to ask you to pick a new device (or create a new one) you may need to edit the DNI of the existing one (on the hub side). Go to devices on hub and open the device page for your mobile device. Scroll down and click the edit DNI link. Add something like _OLD to the end of i…

[jtp10181]

@tray_e

It might break some of your automations though

If you follow my instructions, you use the swap device at the end which will move any automations to the newly created "device".