@bobbyD Router firewall is off. My firewall has been off for weeks now actually. So that cant be the reason. Google home integration and remote dashboard links work in C5. So all accesses are there.
I saw there was new platform update 2.3.8.118. Both hubs are on it now.
Now when I try backup on C5, the zwave radios do NOT backup.
It was backing up on 2.3.8.117. At least the tick was showing.
Definitely feels like a platform version issue, or the cloud servers maybe not accessible from Australia?
We have a dedicated group of users from Australia using the hub, so the location is not the problem.
Try doing the Shut down/pull power/wait/restart dance again, and then try the cloud (or migrate) backup again. The restart will clear the Z-Wave and Zigbee radios, may help.
Hang on... You're using a C5 as the source hub, and you're in Australia? Do you have an external Z-Wave dongle plugged into the C5 hub? If so, only one model of external Z-Wave dongle is supported for an automatic Z-Wave migration.
Yea, that is not going to work for a hub migration. You will need to manually migrate all of your Z-Wave devices to your new hub. There are procedures for doing so floating around in the community.
For sure follow those directions before pairing ANY zwave devices to the new hub. I did not know that guide existed and came up with a similar plan on my own, and have posted it for a few people. That guide is more detailed.
If you you do not follow those directions, you will create a giant mess when you start adding z-wave devices to the new hub.
keep C5 off
fire up C8, factory reset devices, do exclude then include
then just add those new devices to my rules.
once everything working on C8, do full reset of C5.
will this break anything? I dont have to worry about DNI stuff this way. Good thing is that at least the apps section with all rules and dashboards migrated.
yes you can edit the rules but some may not come up depending on how broken if the devices are missing.. recommend you do screen shots of all affected rules first so you can easily recreate them if you need to..
the dni editing is so the rules will just work without any changes.
ok so as I understand it, by following the guide, I add device to new hub, and shift it's DNI to what is used in the automations. Hence no need to update the rules. Did i get that right?
That is expected, given the fact that the radios cannot be restored. Also, looks like the firewall/network was preventing the hubs to access the internet, as both show connected now. Also you wouldn't have been able to update when they were not, that's why the update showed up after you disabled the firewall/restarted your network. Now, I don't recommend keeping the firewall off, as that exposes your home to problems. Instead, you may want to share more details about your setup so that others can help you protect your network better.
Issue was not the firewall/network. Firewall has been off for weeks/months now. And nothing else changed in network.
Devices and apps transferred over before as well. That didn't change. As mentioned here. Dashboard buttons wouldn't work. Update button always showed, the exported cloud file always showed, just didn't work when imported to new hub.
If hub is showing connected from your end now that must be due to the latest update of 2.3.8.118 that was available last night.
The migration not working seems to be because I have unsupported hardware.
