How is hub being powered? Included cord and supply or something else (what)?
You do not have any other Z-wave devices at all?
You may want this app so you can see the SmartStart info from the hub interface: [APP] SmartStart Manager for Z-Wave (Long Range support)
Post a screenshot of the SmartStart Entry you have for the device. Here is my two locks of the same model for example. You will want Mesh mode and S2 Access Control grants.
To pair the device.
- Shut down the hub totally, unplug and remove power.
- Factory reset the lock, then remove batteries
- Power up the hub, confirm SmartStart settings.
- Open live logs in new tab to watch for pairing messages.
- Power up device, it should pair by itself (with selected boot mode) shortly after it boots up. You should not need to put it into inclusion mode.
- If it does not try to pair (nothing in logs) after a few minutes then try putting it into inclusion mode manually and see if that will kick it off.
