Cannot connect August Wi-Fi Smart Lock

I am unable to connect my August lock. Both this site and the august site say to go to the z wave settings in the app, which doesn't exist. there's no z wave settings under any tab whatsoever, only wifi settings. I called August customer svc and they said that it's all supposed to be done through the hubitat app now, but couldn't offer any other assistance.

Does anyone know how to connect the august lock now that the setup has changed?

Do you have a wifi model or a z-wave model?

I'm not aware of any lock that can do both (although you may have a model that can do either or [if it has a swappable communication module]).

Hubitat does Z-wave, zigbee, and matter. Wifi devices need to be integrated through cloud connections. Possibly using ifttt. A Wi-Fi lock will not connect to hubitat directly.
So use their (august) app to set up your lock with them in their cloud then see if you can integrate it in.

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There is/was a community integration if you have the WiFi version. I'm not sure if it is still working and active development.

I used it successfully for a long time before switching to Home Assistant's integration for lock.