C8 Zigbee radio - online showing 0 messages

I was able to pair several Aqara door and leak detectors yesterday. They were working. Today all of them are showing up as “0 messages” . Things I have tried:

  1. Upgraded firmware in my C8
  2. Rebuilt Zigbee radio
  3. paired and re-paired devices
  4. disabled/re-enabled “hub mesh”

Seems my Zigbee radio is having issues all of the sudden.

@support-agent @support_team

Try performing an orderly Hub Shutdown via the hub's Settings menu. Once the hub is fully down (LED will be RED), unplug the hub from power, wait about 10-15s, and then plug it back in. Let the hub boot up and settle down for a few minutes and then try pairing your devices again.

Also, you can try @kkossev's Double Luck VooDoo Zigbee pairing procedure.

Do you have multiple Hubitat hubs?

If not, you can always just leave all “Hub Mesh” options unchecked – Hub Mesh is a way to link multiple hubs; it has nothing to to with how a single hub manages its own Z-device meshes.

Edit - I don’t use Aqara stuff myself, but it doesn’t look like you have any mains-powered zigbee devices that could act as repeater for your zigbee mesh – that could be very well be contributing to the connectivity issues of those battery devices (no battery device can act as a repeater).

They are notorious for being problematic devices for some. The newer ones seem better, but of all the complaints I see on here about Zigbee devices, Aqara seem like they are talked about quite often.

I agree. Using non-repeating battery devices is a recipe for frustration. You need at least one repeater for every 5 or maybe 10 devices at most. It depends a lot on your home layout, how far apart things are, interference, and shielding like brick walls, metal air ducts, wire mesh plaster and lathe, and so on.

Here is a post I would suggest reading, it has a lot of good information.