Migrated from C7 to C8 Late yesterday. All has been working fine. This evening Zigbee is offline.
Channel and power have changed and there appears to be no PanID..
have you tried disablng and re-enabling it..
also bug report initializing is spelled wrong.
2 Likes
Noted.
@jsprince3 please send us a private message along with your hub ID @support_team if power cycling doesn't resolve the problem or you continue to see the offline warning.
2 Likes
Agree on Initialize..
However it really depends on which side of the pond we live.
5 Likes
Hi Bobby.
I sent a PM.
Thanks.
Seem to have the same problem and stuck in Initializing status. I'm traveling away from home this week but got my kid to power cycle the C8 just now and didn't seem to help since manual reboots are disable / enable Zigbee radio didn't help. Rolled back fw too. Confirmed Zigbee devices haven't been working.
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-09 08:10:20.006 AM PST | |
|---|---|---|---|---|
| systemStart | System startup with build: 2.3.5.102 | 2.3.5.102 | 2023-03-09 08:08:48.197 AM PST | |
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-09 07:30:50.532 AM PST | |
| systemStart | System startup with build: 2.3.5.102 | 2.3.5.102 | 2023-03-09 07:29:18.515 AM PST | |
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-09 07:16:46.844 AM PST | |
| systemStart | System startup with build: 2.3.5.105 | 2.3.5.105 | 2023-03-09 07:13:38.978 AM PST | |
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-09 07:00:00.848 AM PST | |
| systemStart | System startup with build: 2.3.5.105 | 2.3.5.105 | 2023-03-09 06:58:29.094 AM PST | |
| update | Updated with build: 2.3.5.105 | 2.3.5.105 | 2023-03-09 06:55:31.218 AM PST | |
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-08 01:59:57.236 AM PST | |
| zigbeeStatus | Zigbee radio is online | online | 2023-03-08 12:06:09.407 AM PST | |
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-08 12:04:55.948 AM PST | |
| systemStart | System startup with build: 2.3.5.103 | 2.3.5.103 | 2023-03-08 12:03:24.447 AM PST | |
| systemStart | System startup with build: 2.3.5.103 | 2.3.5.103 | 2023-03-06 09:10:03.116 AM PST | |
| deviceJoin | New Zigbee device joined | 189 | 2023-03-05 04:34:05.907 PM PST | |
| zigbeeStatus | Zigbee radio is online | online | 2023-03-05 04:27:48.215 PM PST | |
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-05 04:26:35.419 PM PST | |
| deviceJoin | New Zigbee device joined | 188 | 2023-03-05 04:23:41.913 PM PST | |
| zigbeeStatus | Zigbee radio is online | online | 2023-03-05 09:24:13.579 AM PST | |
| zigbeeStatus | Zigbee radio is offline | offline | 2023-03-05 09:22:57.714 AM PST | |
| systemStart | System startup with build: 2.3.5.103 | 2.3.5.103 | 2023-03-05 07:09:16.179 AM PST | |
| systemStart | System startup with build: 2.3.5.103 | 2.3.5.103 | 2023-03-04 08:28:34.829 PM PST | |
| systemStart | System startup with build: 2.3.5.103 | 2.3.5.103 | 2023-03-04 08:44:16.840 AM PST | |
| update | Updated with build: 2.3.5.103 | 2.3.5.103 | 2023-03-04 08:41:07.246 AM PST | |
| systemStart | System startup with build: 2.3.5.102 | 2.3.5.102 | 2023-03-04 08:38:21.983 AM PST | |
| systemStart | System startup with build: 2.3.5.102 | 2.3.5.102 | 2023-03-03 07:52:03.299 PM PST | |
| update | Updated with build: 2.3.5.102 | 2.3.5.102 | 2023-03-03 07:49:05.587 PM PST | |
| update | Updated with build: 2.3.5.101 | 2.3.5.101 | 2023-03-02 10:01:27.731 PM PST | |
| systemStart | System startup with build: 2.3.5.101 | 2.3.5.101 | 2023-03-02 03:34:38.557 PM PST | |
| update | Updated with build: 2.3.5.101 | 2.3.5.101 | 2023-02-28 07:18:00.125 PM PST | |
| deviceJoin | New Zigbee device joined | 181 | 2023-02-25 02:46:40.293 PM PST | |
| update | Updated with build: 2.3.4.153 | 2.3.4.153 | 2023-02-24 03:51:58.261 PM PST |
Be sure to send us a private message at @support_team along with your hub's ID so we can further investigate.
1 Like
@supprt_team. Same issue here. Upgraded yesterday now zigbee offline. Tried rebooting zigbee and hub. Restarted hub but no luck. Both hubs were on .105
Make sure you send the PM w/your hub's UID (from Settings>Hub Details) to @support_team - if you need help on how to do that let us know.
Sent. Thanx
British spelling.
2 Likes
Victor had me update to the latest firmware.
After, I was able to do a reset on the zigbee radio and the radio started working again.
It is also suggested to set the power back to "8" for now.
I will add that I had reverted back to the C7. Have a working C8, just not using it yet.
1 Like
not according to any actual dictionaries.. ie webster etc.
Just saw your "Incident" announcement post about the ZB issues -- thanks!
I had some inclusion-related zigbee issues around the time of my migration, and although I seem to have resolved the glaring issues by doing endless device/hub/radio resets, pairing attempts, shaking chicken bones & incantations etc, I still suspect things are shaky under the surface right now.
But I can't currently point to a concrete issue to troubleshoot. Anyway, I guess my point here is that although I don't have something solid enough here to file a case, I'm definitely eagerly following efforts to resolve whatever is going on.
Many thanks to you and the team for working on it!!
3 Likes
You were faster than me. My OED subscription was renewed 2 days ago and for some reason I can't log in. They do a great job with dictionaries but they really really don't have this e-commerce thing down.
1 Like
@Ken_Fraleigh Honestly the only dictionary that matters is the OED. The rest are wanna-bees.
But we are slightly off topic
2 Likes
Updates will likely be provided in the Beta channel, first, so if you are not enrolled in the Beta and have issues with Zigbee devices post migration, you can send a private message to @support_team and we will enroll the hub temporarily so that users can be on the fastest track to recovery.
2 Likes
I am have a similar issue. I migrated from C7 to C8 hub a week ago. I have been updating the firmware whenever there were updates. Everything seemed to be working fine until last night.
I tried pairing some new Third Reality Zigbee SmartPlugs model 3RSP02028BZ with power monitoring capability. I have previously used Third Reality model 3RSP019BZ without the power cluster with no issue. The new plugs are supposed to be Zigbee 3.0 certified, so they should not be an issue, but I unpluged them as that was the last thing changed.
My Zigbee network went down last night, but I did not realize it until this morning.
First I tried rebooting the Zigbee radio; but was not successful.
Then I tried a soft reboot of the Hubitat hub; no success there, either.
I then shut down the hub from the UI, and once the hub was offline, I unplugged the power for 30 seconds before turning back on. That did not help.
I now find that the Zigbee radio has changed both the power level and the channel. I was operating on channel 20 at a power of 16 (reduced from the initial 20 level after migration). Now it is showing the radio is on channel 11 ( which will conflict with my WiFI) and the power is now 12. I have tried to revert the channel to 20 and the power to 16, but it does not change.
The Zigbee radio is stuck in the Initializing phase and no Pan ID or Extended Pan ID is shown.
Zigbee Network State
Status: INITIALISING
Pan ID:
Extended Pan ID: 0000000000000000
Zigbee Status:
Enabled
Update Reboot
Zigbee Channel and Power
Changing the Zigbee channel will take some time for the devices to find the new channel. Please be patient, it could take up to 24 hours (or longer) for some devices to update.
Current channel: 0x (0)
11
Current power level: 12
12
Update channel/power level
I am at a loss of what to try next. I could try to go back to the C7 hub. I still have some online backups of that hub available.
I will try to PM support with my hub ID.
