I have a new C8 that may need to be returned but thought I'd check here first. It usually won't complete a reboot using the web interface. When I initiate a reboot, the LED eventually turns sold blue and just stays that way. Maybe 1 out of 10 times it finishes; I've waited 30-60 minutes. Usually I have to power cycle it, often several times. It responds to a ping when the LED is blue. It's scheduled for daily reboots at 0301 (I think; can't find that setting right now) but I don't know if that's happening or not. The WIFI connection was also unreliable, so I've stayed connected via ethernet.
It's on the latest firmware: Platform Version 2.3.5.152. Anything else I can do before initiating a return request? Thanks.
There isn't such a setting. It also isn't necessary to do so, if you are needing to reboot daily, there is something wrong and the root cause should be tracked down.
That is very odd, I can't say that I remember anyone else reporting this issue. Maybe @bobbyD can help?
I performed a Soft Reset as recommended by "rlithgow1" and "thebearmay". The C8 again locked up (i.e. blue LED) when it was was rebooting during the Soft Reset process. I finally power cycled it after 30 minutes. I restored my backup file. After restoring the backup, I rebooted again from the GUI and again it never completed the reboot and required a power cycle to get it accessible with green LED.
I think that Hubitat needs to take a look at the hub to see what's going on but I don't know how to arrange that.
[quote="neonturbo, post:4, topic:121862"]
There isn't such a setting. It also isn't necessary to do so, if you are needing to reboot daily...
[/quote] That explains why I couldn't find the setting. I misremembered the default daily backup at 0301.
Please remove the reboot schedule. That is likely to cause more problems than it solves. Looks like the last reboot was the luckiest one, as the hub is currently running fine. I would screen the Logs for errors. It appears that you may have some issues with Tuya integration. I am not familiar with that integration, but it seems like your hub doesn't like it much. Resolving any/all errors that are displayed in Logs and/or temporarily disabling some of the custom integrations may help you (and us) to narrow down the root cause.
As I noted in a follow-up message, the hub was not scheduled for daily reboots but rather daily backups. I see only one error message in the logs: "Master Bathroom Heater driver not found, try downloading from https://raw.githubusercontent.com/bradsjm/hubitat-drivers/main/Component/Generic Component Heating Device". I would hope that's not causing the problem. I don't know how to temporarily disable the Tuya IoT device(s). I'd prefer not to remove it completely as it was kind of a pain to set up.
Thank you for the documentation links. I was able to disable the Tuya IoT device; there is no app that I see.
The very good news is that I've been able to reboot successfully twice with it disabled, so your suspicion that the Tuya integration was the problem appears to be correct. It's very odd that the problem still occurred after a soft reset with nothing loaded. The bad news for me is that Tuya/Smartlife integration was an important reason for me to transition to Hubitat.
I would then work with the developer of that app or driver to see if you can figure out why it is causing issues. I don't follow Tuya stuff too closely (I don't have any) but I haven't heard of this particular issue. It seems likely it is a particular device or device configuration that is causing you issues.
How many devices do you have on the Tuya integration? I assume those are all Wifi devices, using the community cloud integration? It is doing some pretty heavy lifting due to the tuya encryption/decryption involved. Other people have posted with as many as 50 devices on there before and it was crippling the hub.
That's correct; all of my Tuya/Smartlife devices are WIFI, no Zigbee. Those little smartplugs can be incredibly inexpensive. The problem may actually be with a couple of Heat Storm WIFI heaters. Neither is listed under Component Devices so I don't see how I can disable them individually (for now). The error in the log file says, "Master Bathroom Heater driver not found, try downloading from https://raw.githubusercontent.com/bradsjm/hubitat-drivers/main/Component/Generic Component Heating Device" but that link isn't working/useful.
So... asking again, how many devices do you have on Tuya exactly?
This may very well be part of the issue if this is getting hammered constantly.
Looks like the dev made an mistake in the link, this will work: hubitat-public/Component at main · bradsjm/hubitat-public · GitHub
It wants you to install the "Component Heating Device" driver onto the hub and then the integration will take care of the rest by adding your device.
I misremembered the default daily backup at 0301.
