C7 ZWave Include is timing out

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1

Hi.

I’ve got a c7 hub that identifies when a zwave device is in inclusion mode, but then inclusion times out and the device is not added. Zwave exclusion works as expected.

I have another C7 hub for another building and the same zwave device pairs to that hub without issue.

A soft reset has been performed on the faulty c7 hub along with a zwave repair, and I’m still stuck in the same situation.

Emailed support and I am guessing that since my device is over 3 years old, it’s not covered.

Since I have subscriptions on this unit, I am unable to perform a full reset.

My question is, should I perform a zwave reset and repair over 50 devices? What other options do I have to get this one hub working again.

I should also point out that I’ve restored from back up several times, progressively going to older, and older backups but the issue remains.

Suggestions or ideas are greatly appreciated!

//SWH

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If your z-wave devices are working and the only issue you have is you cannot include any more devices, I would not recommend a z-wave reset.
I would try shutting down your hub through the menus, then pull the power for 30 seconds to ensure the radio powers down.
Power up again. Wait a couple of minutes when you are back on line. Then I would do an exclusion of the device and then try including again.
Good luck.

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@shawn2 In addition to what @bobbles can you post your z-wave details page in it's entirety? Use windows snip.

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Another thought while you're working on the ZWave details - how far away are you try to do the include, i.e. maybe try an include around 5-8 feet from the hub.

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Thank you. I will give this a shot.

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2024-07-29_14-15-22
2024-07-29_14-15-221920×6837 849 KB

I've attached a long PNG file that is a scrolling screenshot of my zwave details.

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I am no more than 3 feet away from the hub when I run the include.

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Holy crap! You have 10 ghosts. No wonder you're having problems. They all need removed. The ones with the discover buttons. Click refresh on that line, wait a couple of seconds and click remove..... Once done shut down the hub, unplug power for a minute and power back up then try adding.

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Ah..those ghosts could be the zWave Smoke /Carbon Monoxide device I've been trying to add.

Will delete them after powering the unit back up.

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There are switch ghosts and a couple of power strip ghosts in there too. All of them have to go.

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Yep. I see them. I'm trashing them now.

Those damned Zooz zwave power strips.....

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Thank you @ rlithgow1 for pointing me in the right direction.

6 of the 10 ghosts won't delete using the built-in tools.

I found the Delete 2 Ghost Devices post and the How to Remove Ghosts Using Hub Tools or a USB Stick and am going through the process in the PDF document that was linked.

Of course, I have to do things the hard way...

Again, tip o' the hat to @rlithgow1 and I'll update once I get done removing all ghosts.

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While you are working on this, make sure you z-wave firmware is up to date:

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The stick is the best way at this point.

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Hey there.

Apologies for the long silence.

I had two Aeotec Zwave USB 5 sticks and after a few days of struggling to remove the ghosts without success. I tried to upgrade the firmware and just had issue after issue with both of them.

The result was that I could not remove them using either stick. I ended up ordering a newer Aeotec USB7 stick. I upgraded to the latest zwave firmware and was finally able to remove the ghosts.

Thanks again to @rlithgow1 @jtp10181 for the assist.