New to HE, long time with ST. Plugged in the hub and got the blue led of death. I see it's a fairly common topic here but I can't find any solutions.
Plugged HE into the same switch path the ST is on, replugged, repowered etc. with same results. Contacted support and got a reply with the customary questions. Replied and updated, after I plugged into the router directly with a new cable and got the same. Router (Asus) picked it up with the right mac.
Problem is, after the first email support has gone dark (3 days) so I came here. If someone can point me in the right direction I'll make every reasonable attempt before packing it in. This forum seems very active but I'm a little concerned the company doesn't have a similar sense of urgency.
I'm OK with ST (except for the outages) but would like to add HE as an adjunct to my existing alarm system to maintain local control.
Thanks in advance.