New to HE, long time with ST. Plugged in the hub and got the blue led of death. I see it's a fairly common topic here but I can't find any solutions.
Plugged HE into the same switch path the ST is on, replugged, repowered etc. with same results. Contacted support and got a reply with the customary questions. Replied and updated, after I plugged into the router directly with a new cable and got the same. Router (Asus) picked it up with the right mac.
Problem is, after the first email support has gone dark (3 days) so I came here. If someone can point me in the right direction I'll make every reasonable attempt before packing it in. This forum seems very active but I'm a little concerned the company doesn't have a similar sense of urgency.
I'm OK with ST (except for the outages) but would like to add HE as an adjunct to my existing alarm system to maintain local control.
If you can access that tool, check what software release it thinks is on the hub and also what release of the Diagnostic Tool is on the hub. It should show that it is picking up the IP from your DHCP - is that reserved? Just checking.
The issue sounds like the platform isn't loaded. I'm tagging support here so they are aware of this issue, because I think it can be fixed with their instructions.
The diagnostic tool is an older version (1.0.81 is the latest). You may wish to try this URL and see if it updates the tool (which may also load the platform - not sure about that)
If that does not work to update the diagnostic tool (I experienced that on a hub) you can try this (this worked for me):
If hub is not running, then it will be a little more complicated. Using cmd line, run the following to get the latest platform update, and after the hub is back online, then update the Diagnostic Tool using the above page:
OK, that curl just updates the diagnostic tool, not the platform.
If you can get to the diagnostic tool menu it should have an option to download the latest platform version . .
If reboot doesn't work. After you run out of patience, try a power down, let it sit for about a minute, then power up again. Remember - don't unplug the micro USB as it is fragile - unplug the other end.
I don't know why but the C-7 must do something different when you unplug it and that seems to solve some problems that rebooting alone does not.
That's odd about the tool - success should indicate it completed the update.
What I ended up doing was a platform downgrade from the diagnostic tool. Then shutdown and unplug for a minute, then restart. If you get to a green light, update the diagnostic tool with the link aaiyar provided. If that works, then try to update the platform to the latest from that diagnostic tool menu.
More odd. Did the power up, no green. Refreshed the tool page and got a brief blip of "download latest" then it cycled in a few seconds and removed that option.
On the rollback, the dialog comes up but doesn't offer any versions to switch to.
Just for kicks I checked the clock and noticed it reverted back to Jan 1, 2015 after I had reset it to current.
It sounds very similar to my experience a few weeks ago. My C-7 had been sitting on the shelf since last summer as I waited to feel more comfortable with the new Z-Wave and for some of the platform issues to be resolved. It had a very old platform version and an old diagnostic tool. I was ready to throw in the towel and ask @bobbyD to send me a replacement but I stuck with it (and he stuck with me) and we got it going. It hasn't as much as hiccupped in two weeks and I have moved all my Zigbee devices and several automations over to it - it is in production. I got another C-7 and it fired right up with no issues. Go figure!
It almost sounds like the download of the new version worked. It's pretty fast. What platform version is the diagnostic tool showing now? Still the 2.2.4.158?
Sorry for the delays. Please check your email. I also edited your post above to remove your Hub ID, which is a unique identifier associated with your hub and can be exploited.
I'm just chipping into the conversation here to say that if you have a blue light that stays on, and you're within warranty period, then keep at support to fix or replace it for you.
Once you're out of the 90 days and the unit bricks itself due to an auto update, you're on your own.
My C7 was running just fine and then it did an update (release channel, nothing 'beta') and it went to blue on permanently. Reverting firmware from the diagnostics screen achieved nothing... all the tricks you read in this forum did not work. A few weeks of back and forwards with support email and they're basically "not our problem - you're out of warranty" and won't do anything.
Hence I've moved back to Home Assistant. The C7 was great... until Hubitat's firmware seemed to brick it. And 90 days wty and then not covering your own firmware releases? That's crap corporate behaviour and they've lost a user... I won't be recommending Hubitat from this point forward - due to their attitude, not just because the C7 died.
