C7 2.4.3.167 to 2.5.0.159 stuck at 25%

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1

Platform Version2.4.3.167

Hardware VersionC-7

I tried to update from 2.4 to 2.5 and it got stuck at 25% for a couple of hours.

i logged into 8081 and did a soft reset and restore from backup. I’m back online and working, however when I did a search for this issue, i saw that bobby was able to do something via a private chat.

Any chance someone can help me out as well?

Please provide your hub model (C7, C8, etc.) and its platform version from Settings>Hub Details.

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2

I discovered that going to the diag page and selecting "safe start" also gets things going. After my hub stalled I didn't reboot, just went into diag page and selected safe start, the hub came back with the newest version. I rebooted again normally and all was well.

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3

is that the same as “safe mode” ?

4

well i’ll be…

thanks for the suggestion Rxich. that worked.

i’m on 2.5.0.159 after going to safe mode, then initiating a regular reboot.

Thanks for the help!

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5

Yeah, same. Sorry with the terminology. Glad it worked for you !

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6

FYI- This happened again, well because I’m old and I forget. Anywho, it was much worse with my C4 (Model T hub). I couldn’t even get into the diag page, hub was frozen with the 2.5.0.159 update at 30% for about 15 minutes. Diag page wouldn’t display even using several browsers, the ip for the diag page kept going back to the “update in progress” page stuck at 30%.

It was probably over 20 minutes before I could get to the diag page and reboot in safe mode. All is well now and time for a full backup.