C-8 hub hangs at 15% with blue led

[murray.mitchell]

I have a c-8 that has been working fine for months, but suddenly became unresponsive.

It partially boots and I can connect to it and get the following screen:

The LED remains blue. I can connect to it through its fixed IP address over wi-fi...but it doesn't take any commands at this point., only shows the hung boot screen. How can I recover it?

Respectfully,
Murray

[marktheknife]

See if you can access the hub’s diagnostic interface:

Hub stuck initializing at 15% w/ blue light

Use the diagnostic tool: Hubitat Diagnostic Tool | Hubitat Documentation Click Download backups > download all your backups to your PC Do a soft reset, then restore from your newest downloaded backup. (Restoring a backup does not change the firmware version, you can restore any backup to any firmware, does not need to match). If still hanging up, try your next newest backup, etc... try all the backups newest to oldest to see if one will work. Often times going back one or two backups is what…

[murray.mitchell]

I had tried the diagnostic tool several times but it didn't let me get in...Maybe I typed something wrong. This time it is working. Thank you so much!!! Your suggestion regarding downloading the backups saved a lot of time.