Brand new hub....
plugged it in...router discovered it.
Downloading of new drivers etc. took place
Hub went into reboot mode and never started up.... Reboot has been going on for >15 mins
Please be sure to open a warranty case. That is not normal or expected behavior:
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@obrienpa3 Just curious, what color is the light on the front of the hub?
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Not normal.
For giggles, can you try a different power supply? It needs to put out 1A (or more) at 5V. I have seen spontaneous reboots with a power supply that was going bad.
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I plugged it into another power supply that is powering another Hubitat hub.... same problem
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green
Ok, now do a find.hubitat.com , do you see the ip? Can you get to thathubip:8081? Also did you try to set a static ip on the unit? If so, press the reset button on the bottom of the hub for 7 seconds (it's the only round hole out of the square ones) use a toothpick or paperclip. This resets ONLY the network config. See if you can get to it after that.
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@obrienpa3 please check your private messages. Your hub is connected to the cloud, but we are investigating the frequent reboots.
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Thanks for the tip.... I actually found the tool and did a full reset...I think I'm in good shape...
Figuring out where to find the tool was a journey, but I found it.
Thanks everyone
Paul
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You mean "soft reset", correct? A "full reset" should almost never be done (unless you plan to sell the hub).
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HAve a look at this before you continue as well:) Glad you got it figured out
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