I’m in the process to (slowly and painfully) migrate my smart house from ST to HE.
On ST one of my lock was the Gen 1 August Z-wave lock (with the firmware frozen at 1.59.0-1.8.15, the last “good” Z-wave version). Lock worked as expected, and fully controllable through Z-wave.
However, I have not been able to pair the lock on HE. The lock is discoverered quickly, but the process get stuck at “The device is completing bootstrapping…”
So far I have tried the following (with a proper exclusion or Zwave reset before each attempt):
Pair with S2
Pair with S0
Move the lock within few inches of the hub
Perform a full lock factory reset
Below are screenshots of the (failed) process. Each attempt triggers a ghost device in HE that has to be removed by exclusion or forced deletion, and the August app indicates that the pairing as completed in S0.
I’m out of ideas on what to try next, and would appreciate any feedback, guidance or advises.
As you've probably already surmised, the bootstrapping is referring to the security pairing. From the lock message it looks like the hub isn't recognizing the S2 challenge. I seem to recall that @bcopeland may have posted something on this previously. (Searching now.)
Make sure you remove the ghost the lock created. Otherwise you will have problems pairing anything. Next use the QR code to add the lock through your phone app. Even if it stalls let it sit for 10 mins, the lock will show up in the device list.
I’m not seeing the QR code on the device but I may still have the box it came in. I’ll take a look.
That been said, once the device is discovered, HE ask me if I want to pursue with S0 or S2. When I choose S0, I got the screen above right away, and when I chose S2, I’m asked to enter the SDK, and then got the same screen above.
Do you think using the QR code (if I can find it) will change this behavior? If not, what else can I try?
I think you need to use S2, I don't think S0 will work. Are you entering the DSK code when prompted during this step, or does it never prompt you for this?
I think where Rick was going with this was to use Z-wave Smartstart in the Hubitat app. You need the QR code to use that method. I have seen Smartstart work where adding a device via the normal pairing method failed. It is certainly worth trying.
I am also curious if you hit "Discover" on that ghost device, and put the lock back into inclusion what happens. Also, maybe use another hub or Z-stick to exclude the device (Don't exclude using the Hubitat) then hit Discover and see if it will include that way, like a failed device replacement?
Found the original box, but no QR code seems to be included.
Info are present on the lock cover. See picture below. Im assuming the DSK is the 5-digit number located under the Zwave plus logo, correct?
Did you get the commands working? I am trying to pair my August Pro on a new C8 (migrating from Vera) and I find while I can pair it (using S2), none of the commands work. I saw this described in another thread, but supposedly there was a firmware fix long ago that fixed this.