Android Presence

[gordon.thelander]

Hi there,

Bit of an odd one - my mobile phone is correctly detected inside the geofence area, yet the status of the mobile device is not updated.

Presence detection worked fine until I installed the new version of the Android app, and it still did not start working when I rolled back.

App has always-on location enabled and whitelisted for battery usage.

Screenshot below - any ideas please?

[Sebastien]

If you send a Device Notification text to that same device in hubitat that is showing “not present”, does it get to your phone? (Enter some text, then click the “Device Notification” button.)

If it doesn’t, it means that you are not on the right device in Hubitat (IE, the phone app is linked to another device in Hubitat), and hence they wouldn’t be synched.

[tray_e]

Did you try the steps outlined here (or is it even applicable)?:

[INCIDENT] Notifications and presence stop working after migrating to the new mobile apps

Our engineers have identified an issue with the mobile devices used for the push notifications and presence sensing. If a user migrates the old mobile device to the new Mobile app, then logs back into the old Mobile app, the device may no longer receive updates or new push notifications. A fix is expected in the next update, which will need to be installed on both the old and the new app. To prevent this issue, we recommend uninstalling the old app before installing the new one. If you need …

[gordon.thelander]

Thank you for the feedback - I was connected to the correct device, but no notifications were received. The problem was resolved when I deleted and then recreated the mobile device.