All zwave devices falling to ping. can't add or exclude. factory resets not working

[danabw]

Another couple tips...

When you are adding Z-Wave devices, check your Z-Wave Details screen after adding each device and confirm the device details are OK and go to the devices device details page to confirm that you can control the device/see updates from the device. If you find problems stop and resolve them before continuing trying to add any other devices.

See this topic for info on dealing w/Z-Wave ghosts, which can be created when the pairing process doesn't complete properly.

How To Remove Ghosts using hub tools or a UZB Stick

The information below can help you resolve problems w/your Z-Wave mesh caused by Z-Wave device "ghosts." Section 4 of this guide and the PDF download included in it covers using a Z-Wave USB stick to remove ghosts. That section only applies to Z-Wave devices joined as "mesh" devices. Z-Wave LR devices may be joined as either Mesh or LR. If joined as LR you can't them with a secondary controller like a USB Z-Wave stick, you can only do it from the primary controller (the HE hub). Review below f…

If you are adding multiple Z-Wave devices in a row, doing a shut down/pull power/wait 30s/restart cycle mid-way through the process, after adding a few devices, can help to ensure a smooth pairing process.