C7 with latest code
I'm trying to trouble shoot a piston on my dads C7 Hubitat... I can get to webcore but as soon as I click on the piston i get a blank screen... I've rebooted the hub and updated to the latest firmware but to no avail.
I'm using Firefox but also tried edge.
I'm paying for remote admin... I really need it to work as he is 5 hour drive away.
I've checked HPM and I am up to date on webcore.
Now when I click on open dashboard I get "there was a problem loading the dashboard data"
The Webcore editor is already in the cloud, so there is no reason to go through the hub at all by using remote admin.
Does this link work for you?
If not, the problem is with Webcore, not the remote admin on the hub.
Edit: If the problem persists in the Webcore dashboard directly, the problem is probably something with Hubitat (since it is still loading the pistons from Hubitat through the cloud interface), but not a problem with remote admin, per say. I've seen suggestions of just rebooting the hub, or rebooting the hub with rebuild database to fix the issue.
thank you for your help!
very interesting that I don't have to go through remote admin ....that is confusing to me...
so I could maybe edit a piston in the cloud but it has to get on my dads hub right?
I can get to this
Yes, the cloud editor is still using the hub's cloud connection to go into your hub and pull the piston data off of it. So it appears you have an actual problem with Webcore, that you would also see if you were locally on the hub.
I would try rebooting the hub remotely, since you have remote admin. It would not be a bad a idea to also do the rebuild database option on your reboot, selected on the options when rebooting. Apparently it is suggested to let the hub "settle" for a few minutes after the reboot before loading Webcore.
Looks like the final solution in that thread was to reboot their router. Not sure if you have access to do that remotely, or if someone at the remote location could do it for you. You could also try rebooting the router at your house.
the hub was updated. I did the HPM repair. I backed up the hub but looking for the soft reset...I click on the diagnostics (from remote) and it seems like it picks a local ip address and I think that's were I would find the soft reset ( is that right?) and should I be able to do that remotely?
Everything remote to my dads hub is incredibly slow and he is on high speed internet. I have the same C7 hub and my remote stuff is much much faster.
Any suggestions on resolving the slowness to his hub...i feel like something may be wrong.
Note everything was working fine a week ago until I realized some pistons were not working even though the sensors that should have triggered the pistons are working fine.
FYI, they found that the webcore piston was creating a bunch of out of memory errors.... and I had to disable that piston.... Not seen that before and can't imagine why a piston would do that but with it disabled..things are back to normal
