2nd Hand Hub - need to register with my account

[user4163]

Hi
I bought a 2nd hand Hub which still had previous owners details on.
I made a new Hubitat account and tried to register the hub to my account - can someone please help?
I'm a new user.
Thanks
Steve

[terminal3]

You may need to go to support. @bobbyD

How to Factory Reset a Hubitat Elevation C7

I received a Hubitat Elevation C7 which apparently had be previously sold to another customer, returned, and used to fulfill my order. I cannot register the device to my email account because it is still associated with the email address of the previous buyer. How can I do a factory reset to clear the previous data and register this device to me? Even thought I can locate the hub on my network, I cannot register it because I can't change the admin email address.

[bobbyD]

@user4163

2nd hand Hub which still had previous

Can you reach out to the seller to de-register the hub? If they have active subscriptions and the account is removed, they will continue to be charged for the service if they don't cancel it.

[user4163]

Many Thanks

I've contacted the seller and he has promised to de-register the hub. I'm sure this will be the solution.
Thanks