Did you by chance put the batteries in and then put the Z-Wave module in?
I'm not saying the module's damaged, but mine didn't work right because I followed step 6 in the manual that said install the batteries, then in step 7 they say don't put the batteries in, install the module, then put the batteries in.
You don't have a secure pairing. You can keep excluding and including until it works, but I don't think that you should have to try anything like that. I have joined and excluded my lock multiple times on two different HE hubs and I have not had any problem doing this. Both hubs were and are 10 feet away.
Also see you followed a different order. So do it in this order.
- Exclude the lock (what you have now isn't going to work anyway)
- Removed the batteries
- Removed the Z-Wave module
- Replace the batteries (leave the module out for now)
- Factory reset the lock.
- Remove the batteries again.
- Put in the Z-Wave module
- Replace the batteries.
- Set your master code.
- Put the hub in discovery
- Try to join the lock again
