Thank you. I tried the shutdown/remove power. That didn't work either, but I found this article and followed the instructions and that resolved the issue:
We have identified a limitation affecting only the C-7 models that have been automatically upgraded to the Z/IP Gateway SDK 7.18.03, which was released with platform version 2.3.8.117.
If you have a C-7 hub and already updated to 2.3.8, prior to version 2.3.8.122, and you have a button on the Z-Wave Details page to "Update firmware," you will not be able to update the radio firmware to version 7.18.1.0.
A work around for this limitation is to downgrade the Z/IP Gateway, then update the radio fâŚ
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