Zwave Details Empty After Upgrade to 2.3.7.141

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1

I'm running a C7 Hub from Dec 2020 and recently upgrade to 2.3.7.141 and afterwards all my Zwave devices are missing from the Zwave details section in settings. I have rebooted multiple times. I have powered down and unplugged for 30+ seconds multiple times. I've done a soft reset and restored the database. I've reverted back versions. I've upgraded to 2.3.7.142. None of my actions have restored my devices.

Does this meaning I'm having a hardware failure? What should I try next? Resetting and adding devices again? Buy a new hub?

2

Don't do anything severe yet. What status does teh Z-Wave Details page show - is the Z-wave radio shown as enabled?

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You should try the hub shut down/unplug dance again, but this time wait a full minute before you restore power, and report back how things come up.

3

Tried that too. Should have been more specific, one of my shutdowns and unplug was for hours. Just tried it once again for a couple minutes. Still no zwave details.

4

Thanks.

If your Z-Wave Details page shows the Z-Wave radio enabled, disable it and then re-enabled it again. If your Z-Wave shows disabled, Enable it. Report back if you have any different result from those steps.

5

The zwave radio was enabled. I just disabled and enabled again. No change.

6

OK, PM your hub ID (Settings>Hub Info) to @gopher.ny and @support_team - someone will be able to look at your engineering logs and help determine if you've had a HW failure...

7

Thank you. Just PM the hub id

8

If you shut down the hub and remove the power for about 25 seconds out should come right back

9

Maybe the browser has to be refreshed...something along those lines?

10

He's done that several times now, once for >1hr...

11

He could try another browser, but doubtful that affects a shut down/pull power/restart...

12

Tried multiple browsers. Same results.

13

I think you're going to have to hold until @gopher.ny or @support_team gets back to you.

14

What version did you upgrade FROM? Not sure if it matters, but it might be a clue.

15

Grasping at straws...

It happened to me, once, when I was upgrading versions. The usual shutdown and power cycle got back up.

There have been threads on this, one of them mine, but nothing I recall about permanent Z-wave details emptiness.

I don't think the OP ever mentioned if rules involving Z-wave devices still work, or not.

16

I upgraded from 2.3.6.146

17

Rules are still trying to run. If viewing the logs, I see when rules are being executed just nothing is happening to the devices.

18

I think until we hear from Victor (@gopher.ny) we're going to have to sit tight.