ZSE44LR not showing up in firmware updater

🛎️ Get Help
1

I am trying to update the firmware of my Zooz ZSE44LR temperature sensor. Unfortunately, it does not show up in the list of devices to choose for updating.

I downloaded the ".gbl" files from zooz, uploaded it to the hub and tried the following:

  • Disabling the device,
  • Tapping the button 4 times
  • Removing and reinstalling the firmware updater app.
  • Shutting down the hub and powering it off for 30-seconds, remove battery from the ZSE44LR for 30-seconds, powering everything up and trying again.

Nothing seems to work -- it never shows up in the list of devices that have an available update.

Any help would be greatly appreciated!

Marc

2

Is is joined to the hub in LR mode, or as a mesh device?

3

Just to confirm, you mean the built-in app?

What hub model are you using, and what platform version are you running? Check Settings > Hub Details for both.

4

@neonturbo and @bertabcd1234, thank you for responding so quickly! Here is the additional information you requested that I should have included in my original post:

  • The device is joined to the hub in LR mode.
  • I am using the built in device firmware updater app.
  • My hub is a C8-PRO, platform version 2.4.3.149
  • I am using the legacy z-wave stack, not ZWaveJS, as the latter destabilized my z-wave network.

Marc

5

A quick update that I worked around the problems by excluding the device and then including it as a non-LR device. It showed up immediately in the list of targets.

Adding @support-agent to the thread is this appears to be a bug...

6

My recent experience with some ZSE41s is that you can't be shy with the 4-press wakeup. LR firmware updates went smooth for me on the 6 I did it on.
edit: I missed that this was on ZIP, not ZWJS, sorry.

7

The Firmware Updater tool most definitely works all-around better on JS. On ZIP, it still seems to have some quirks.

8

Unfortunately, when I upgraded my network to ZWJS, it destabilized.

The symptoms started out as a bit of lag in processing button presses on my older ZEN30 double switches.

By the 4th day, the lag turned into a delay of around 4-5 seconds.

Once I reverted to the legacy stack, everything went back to normal.

Marc

1 Like