Zooz Zen77 issues

I am consistantly running into issues with 2 Zen77 switches. Both are paired at NON-LR. Both are super close to the hub. One in the same room about 7' away and the other in the next room (normal wall) about 15' away. Both have many other non-LR devices close by to also act as nodes.

I'm finding that both of these switches over time eventually loose "conectivity" to HE. They are switches I almost never manually swtich on or off.....they are outside lights programmed to turn on and off at night time.

When they go unresponsive, usually a manuall on/off cycle is enough to fix it and get them back on schedule.

I have multiple other (not zen77) switches on the same night time cycle, and they NEVER have this issue. This issue is always limited to the two zen77 switches.

I'm curious if other folks have seen an issue with their zen77's doing this.

Firmware: 4.1
Hardware: 4
Protocal Version: 7.19
S2: 3

When they "freeze" up, the logs look like this:
image

And yes, I have read the "Read First" post and non of those have helped.

Running ZWaveJS?

If so, try reinstalling ZIP.

Since you currently have f/w 4.10, it sounds like you have the latest hardware model of the Z77...

Before doing anything else too crazy, I'd try updating the firmware for each -- the note I circled below sounds like it may be a winner... In my experience with Zooz stuff so far, Hubitat is very commonly one of the "select platforms" in these firmware notes :sweat_smile:

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I have no clue if running zwaveJS. How would one know?

Oh....interesting. This will be my first firmware update in HE.....here goes nothing!

Look in Zwave Details. If yours looks like this then you do NOT have ZWaveJS installed,.

If you don’t have a C8pro, then you won’t see any message there. And also no ZWaveJS.

This hub is a non pro C8, so I guess no ZWaveJS

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This will be my first firmware update in HE. I'm finding 2 different forum threads that seem to link to different drivers to use for this. Curious what the consensus is on which driver I should be installing for my 800LR firmeware update.

This one: [RELEASE] Z-Wave Firmware Updater

or

This one: [BETA] Updated binary firmware updater

edit....or Should I just use the "Device Firmware Updater" app built into my C8?

Just use the built-in updater.

I recommend rebooting the hub in between each update attempt (update just one device at a time). In my experience, trying to do back-to-back updates gums things up too much.

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Thank you for both tips there. I'm doing a fresh reboot and back up prior to first attempt too.

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Good plan! From the Zooz page, I always just download the ZIP file and unpack that -- it'll unpack to a GBL file. That's very likely the same GBL file Zooz posts there "for Hubitat use", but I still always do the ZIP anyway :person_shrugging:

But I'm pretty sure that GBL file they post there would probably work fine too -- I've just never tried.

The plain GBL file link is the same and its a leftover practice from the original updater driver where you had to use an internet URL for the file. They were being nice and hosting it directly for Hubitat users. Before we all figured how to trick it into using a file saved in the file manager. Guess no one told Zooz they dont need to do that anymore.

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Just now getting to doing the firmware update. I know it says that "Some devices will update very slowly when device security is enabled" which I do have enabled, but curious what is normal.

I've been stuck on 26% complete "Trasnferring firmware...26%" for about a half hour or more. Is this normal. Happy to be patient and just walk away, but not sure if this is something that should all work in a matter of 20 min or so or if I should be prepared for 1hr or more.

Aported it, rebooted, and tried again with a different 77 that needed updating too. From start to finish took 5 mins.

Both devices updated to firmware 4.6

I'll report back here if I run into the same issue as origionally posted about.

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