I cannot seem to add my Zooz ZEN24 v4.0 to my C7, at all. I can add/remove it to/from my HomeAssistant network all day long without any trouble, but it doesn't even show up on the Hubitat. I've done all the removals, resets, re-adds, repairs, reboots... nothing is happening. Zwave "logs" show nothing. I currently have ZSE40 and a ZEN15 on network and working fine.
Any thoughts on what I can do as next-steps here?
Did you suddenly have issues? In other words were you adding the other devices and it stopped working when you went to do this? Or did you do a recent hub update after you added those other Zooz devices and maybe that update caused problems?
Did you try doing a controlled shutdown (Settings tab, shutdown) pull the wall plug for 1 minute, and boot back up and try again? Not just a reboot like you said above.
What do normal logs (Log tab, not Zwave logs) show when you are trying the inclusion?
Could you post a screenshot of your Zwave details page here?
And you didn't specifically mention it, so I was wondering if you did an exclusion of this device in Hubitat before trying to include?
Hi neonturbo! Thanks for the quick response!
This is the latest device I've tried to add since getting my hub a week or two ago. I haven't had any issues loading other zwave devices onto it, just this guy. I actually tried 2 or 3 adds today on 2.2.5.126 and subsequent attempts on 2.2.5.127.
I did not try a full shutdown with power removal.
Logs tab shows the following for sys1:
sys:12021-02-02 16:40:52.243 Z-Wave Inclusion timed out, status:7
sys:12021-02-02 16:40:52.232 Z-Wave Discovery Stopped
sys:12021-02-02 16:40:39.868 Z-Wave Exclude Stopped
sys:12021-02-02 16:40:36.131 Z-Wave Discovery Running
sys:12021-02-02 16:40:09.851 Z-Wave Exclude Started for 30 Seconds
sys:12021-02-02 16:40:08.042 Z-Wave Inclusion timed out, status:7
sys:12021-02-02 16:40:08.025 Z-Wave Discovery Stopped
sys:12021-02-02 16:39:57.191 Z-Wave Exclude Stopped
sys:12021-02-02 16:39:41.916 Z-Wave Discovery Running
sys:12021-02-02 16:39:27.049 Z-Wave Exclude Started for 30 Seconds
sys:12021-02-02 16:39:25.456 Z-Wave Inclusion timed out, status:7
sys:12021-02-02 16:39:25.444 Z-Wave Discovery Stopped
sys:12021-02-02 16:39:19.579 Z-Wave Inclusion timed out, status:7
sys:12021-02-02 16:39:00.828 Z-Wave Discovery Running
I'm new; how does one include a screenshot?
Edit:
Yes, I did try the "exclude before include" process, several times.
Oh, newbie, you might not be able to include a screenshot yet. 
But if you have that option, it will be in the editing bar as shown here. Or you can simply drag-n-drop from your computer to this window.
Edit: looks like you got it.
So it looks like it didn't even attempt to do anything. See what happens after a full shutdown.
Is this device further away than the others? Have you tried moving the hub closer before inclusion?
That office sensor looks a tiny bit odd with the clusters, but maybe it is normal. Shouldn't affect anything with pairing I think.
I'll do the shutdown thing now.
It's about 20ft (~6m) away. The HomeAssistant system (using a Zooz USB stick) to which I can easily join/remove is literally right next to the C7, so I assume distance isn't an issue (would hope not at only 20ft/6m).
That office sensor is the Zooz ZSE40. It started looking like that after I initiated a Zwave Repair. It still appears to be reporting everything (and responding to things) appropriately, however... so I haven't poked at it any harder.
I would temporarily move or better yet shut down that Z-stick. You might be drowning out the Hubitat radio.
Try moving the Hubitat closer to the switch if at all possible. I know it should work where it is if the other device pairs there, but just try it to rule anything out.
I think the shutdown trick worked! It joined this time, but sys logs show:
sys:12021-02-02 17:48:00.251 Z-Wave Inclusion timed out, status:7
sys:12021-02-02 17:48:00.238 Z-Wave Discovery Stopped
sys:12021-02-02 17:47:16.140 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:15.611 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:14.318 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:13.509 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:13.140 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:12.958 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:10.140 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:07.140 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:04.140 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:47:01.158 Z-Wave Network responded with Busy message.
sys:12021-02-02 17:46:58.114 Z-Wave device id: 15 failed S2 bootstrapping - - Bootstrapping was successful - the device needs to be excluded then included again to use securely.
sys:12021-02-02 17:46:21.806 Z-Wave Discovery Running
Which seems worrisome, and it wasn't responding to commands/events properly for a little bit... but after a while it did! Thanks a ton @neonturbo!
Cool! Glad it works.
You might want to include only a couple more things, and let the hub work it's magic overnight to discover new Zwave routing. Doing too much at a time seems to make the Zwave confused sometimes. A break to let it settle out after a few devices seems to work best in most cases.
Download the Hubitat app
