Zooz Zen 15 not pairing

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1

Hubitat Elevation C-7

I am trying to include / pair a Zooz ZEN 15 plug. I used this device in the past, but it has been unused and unplugged for over 1 year.
I don't remember if I did a Z-Wave Exclude (but I probably didn't)

When I try to include the ZEN 15 Hubitat shows the message:
"Found a Z-Wave device, initializing... " but it never completes.

I tried doing a Z-Wave Exclude with the same result.

The Z-Wave Details page shows one unnamed device with at status of "Pending". I tried pressing the "Remove" button with no effect.

What can I do to get the Zen 15 to include / pair?

Thanks

2

When I couldn’t remove a device I shutdown and removed power, then waited 30 seconds and when the hub rebooted I could remove the device.

3

An exclude would not give the same message.
So did the exclude work and say "Unknown device excluded" ? Or does the exclude not work?

Also, I assume this is the old model ZEN15 (not the new 800LR model)?

Make sure you are doing normal inclusion (not secure) for best performance.

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1 Like
4

Thanks for your reply. My ZEN15 is paired and working now.

Yes my ZEN15 is the older version. When I tried to exclude I got the same message: "Found a Z-Wave device, initializing... "

After several tries, waiting several hours, and rebooting HE, it finally paired. I'm not sure what I did to get it to pair.

Coincidentally I recently installed a very old Z Wave device - (the Leviton Home Settings lamp module - over 15 years old).

Also coincidentally 4 of my other ZWave devices stopped responding. Then after about one day they started responding again. I wonder if the old ZWave device caused the problem.???

5

Then the hub was in pairing mode, not exclusion mode....

Do you have that old device setup for polling? Probably not needed for a lamp module. It should not be generating much traffic either, only if device is turned on or off.