Zigbee Switch not working

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1

Hi,

I have the following device

  • endpointId: 01
  • application: 50
  • manufacturer: _TZ3000_hhiodade
  • model: TS0011

It is a MOES zigbee single gang.

I have the custom driver
Zemismart ZigBee Wall Switch Multi-Gang

It pairs fine but then pressing the buttons does nothing.

I have another one which is working fine.

I also have 3 Yagusmart combination 1 gang and 2 gang that also work fine.

Any ideas?

Thanks

2

Hi @joint ,

Make sure you are using the latest version of the "Zemismart ZigBee Wall Switch Multi-Gang" driver : Zemismart Zigbee 1/2/3/4 gang light switches - #36 by kkossev

It's better to start from scratch -- update the driver first, then delete (remove device) and pair it again. Is this driver automatically selected?

1 Like
3

Thank you. I am using the latest.

Have removed and added a few times.

It picks up that driver as part of the discovery.

Once managed to get the off working but then became unresponsive.

Thanks

4

When you say "..I have another one which is working fine." - is it exactly the same model and manufacturer as the problematic one?

After what time the switch becomes unresponsible - 1 minute or more?

What are the first 6 digits of the problematic switch Zigbee ID - are these 70B3D5*** ?

2 Likes
5

Hi,

Thank you.
Problematic generally as soon as i add. once i added and it worked for like 10 seconds.
Problemactic device details:

  • endpointId: 01
  • application: 50
  • manufacturer: _TZ3000_hhiodade
  • model: TS0011
    zigbee id A4C138E57179D79B

working device

  • endpointId: 01
  • application: 50
  • manufacturer: _TZ3000_hhiodade
  • model: TS0011
    zigbee id A4C138C4BB277B07

both bought at same time from amazon from same supplier. got qty x 2.

one works the other not. very odd.

6

OK,

Update. left it a few hours. Went back and removed device. added the device and not it is working fine.

very confused.

Thanks

7

Sometimes based on distance from the hub, a device will take a while to get initially configured.

1 Like
8

The resolution to these things always seems to be include repeaters, repeaters, repeaters!

Maybe add a few zigbee outlets around to improve mesh routing options depending on how far apart the zigbee devices (and hub) are from each other.

2 Likes
9

HI,

I have a few samsung plugs in the region. though is a small house. 2 floors, a few bedrooms.
how do is set them to be repeaters?

thanks

10

Are they paired with the HE hub? If so then they should already be repeaters.

2 Likes
11

Hi @joint .
Are the devices one gang?
All my switches are Moes and i have 1/2/3 gangs.
I have the same issue with one gang ones.
Only the closer ones work. So bought repeater but didn't help. Now i am not sure if the problem is repeater cause i don't know if it works properly.
I wil move the hub closer and check if the problem still exists.

12

@joint and @kkossev
So my problem is solved.
I just moved the hub close to devices like 3 meters.
Paired them again and instantly press the configure button. They started to respond.
Now i moved the hub it's first place and they are still responding.
In all tests repeater was working. I am not sure about if the repeater is working properly but now everything is working fine.

2 Likes
13

Update:

Just to be sure i turned off the repeater and again two of them stopped responding.
After turning on repeater everything back to normal so repeater is working :slight_smile:
Hopefully it will work for you.

14

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