Zigbee radio stuck in Initialising stage

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I recently took out my C7 and replaced with a C8 I bought when it first came out or there was a sale or something. Been longer than the 90 days, so no warranty.

The data save/upgrade process went OK...a few hiccups, but eventually it looked like I got it all converted. Then I tried to add some new Zigbee plugs...no connection...when I looked at the Zigbee section I see that there is no port number and the status is Initialising...Pan ID 0...extended is null. And I've also realized that though the data came across, I'm not controlling the 2 devices I had on the old system.

I've rebooted, shut down, tap danced (ok, not so much) and I'm in the same place.

I can't see anything else I can do to get this hub to have the Zigbee radio work. I'd like to have a next step to try.

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Have you tried restarting the Zigbee radio from Zigbee Details page? If that doesn't work to activate the radio and to get a pan id, then try disabling the radio, then Shut down the hub from Settings. When the led on the hub turns red, unplug the hub for 30 seconds before plugging it back. When the hub is back online go back to Zigbee Details and enable the hub. Confirm that you see a PAN Id.

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I HAD tried just a reboot of the Zigbee before, but not the disable, shutdown, wait, bring up, restart.
Unfortunately that didn't work. But thanks. You had something I hadn't tried

Still looking for suggestions.

And also I DID do a backup, soft reset, restore. No love

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Please send me a private message along with your hub ID or MAC address.

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Do you have both Zigbee and Zigbee 3.0 devices? I had that problem. Pairing in the clear, avoiding Zigbee 3.0 repeaters, None of it worked. Try removing the Zigbee 3.0 devices, include the regular Zigbee devices first, then add the Zigbee 3.0 devices once all of your regular Zigbee devices are paired.
The 3.0 devices being paired first was the cause of my problem. The ultimate solution (for me) will be getting rid of almost all Zigbee devices except for 3 hue motion sensors.

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I don't, but you've given me an idea to get rid of my Zigbee devices (I don't have many...yet) and see if the Zigbee will come up with no connections in place. If THAT works I assume I'll be able to add them back in. It's an idea. Thanks

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I was unable to actually remove the Zigbee devices. Thanks for the recommendation.

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Hi all. Im finding a similar problem. We have recently moved house and most stuff worked straight away, all connected up once the power went on. But ive been having problems with devices dropping off the zigbee network and found when i try to reconnect them a few will add then the network goes to initializing with 000 in the PAN ID. Restart the hub and its online again but i have more zigbee devices dropped off again. Its frustrating as hell, everything was so stable in our old house. Anyone have any idea why this is happening?

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They're probably gone now, lol, but I thought I'd chime in that I'm happy with my Zooz
ZSE18LR replacements. Set at its most sensitive, it's VERY sensitive, almost what I would think of as "presence". Set at a lower sensitivity, it ignores the cat's night stalking, most times, lol.

@emmaharrismill , I had two big problems with my Hue zigbee motion detectors: one after a power outage, and the other out of the blue. All but one or two dropped off. I fooled around a lot after the power outage and got them all back. The second time, I refused to touch them, and they didn't come back on their own for days. I subsequently got rid of them, and now have only one zigbee sensor: a Sinope propane tank monitor, which never totally dropped.

Now, in my case, the second incident could have been related to the WiFi cameras I have been adding, from having none. My C8 hub was set at the recommended channel (in USA)...20 I believe.

I was also down on zigbee because of the 8 second radio reboots. I tried fixing that by replacing all my zigbee plugs with the latest and greatest zigbees, but that didn't solve it. So, I replaced them with Z-wave plugs, and only had about 12 Hue motions, one door contact and the propane monitor. No more radio reboots.

I am going Z-wave Long Range where I can afford it...most of my battery devices are LR now. My Ecolink devices have been great though, and I'm loath to replace them. The mains-powered switches would be a major cost, and potentially unnecessary.

Maybe a zigbee expert will chime in. Perhaps a European zigbee expert, if that's where you're located.

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@emmaharrismill I see you are in the BETA group. If you have updated your hub to the latest beta platform version, you can share your experience in the beta forum. I believe some (not all!) of the Zigbee pairing issues may be resolved.

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I see the '8 second' radio reboots occassionally.
As you've now stopped getting them, do you have a gut feeling what device may have caused them?

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It was the mains powered plugs.
And/or the Hubitat hub, lol.

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Thanks for commenting. My C7 hub got the beta updates but now ive migrated to a new C8 hub, i dont get them. Any idea how i can get the new hub back on beta updates?

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I think @bobbyD can take care of that for you.

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