Zigbee Firmware fail. “doesn’t support wildcards”

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1

New HUE Motion.

sys:12021-05-20 12:58:45.192 Firmware update for [name:Garage Motion, manufacturer:Philips, imageFileName:100B-010D-42006BB7, fileVersion:42006BB7] failed, the device doesn't support wildcard file parameters.

sys:12021-05-20 12:49:56.769 Firmware update for [name:Garage Motion, manufacturer:Philips, imageFileName:100B-010D-42006BB7, fileVersion:42006BB7] is 40% complete.

sys:12021-05-20 12:41:10.891 Starting firmware update for Garage Motion, Philips from 420049E0 to 42006BB7.

2

This has been observed by several others. I have three suggestions:

  1. Keep trying it over and again. One of mine updated after 15 attempts. Sometimes a new attempt continues where a previous attempt failed.
  2. Try it at a time when your zigbee network is not very busy (typically this is at night)
  3. Unpair the sensor, and re-pair it to Hubitat when the sensor is right next to the Hubitat. Then use http://hubitat-ip_address/hub/zigbee/getChildAndRouteInfo to confirm that the sensor is a direct child device of the Hubitat. Then try updating firmware.

BTW, FWIW, I think the issue arises when zigbee traffic goes to the motion sensor through a malfunctioning router/repeater.

3

One of my Hue Outdoor Motion Sensors took 5 tries and the other took over 50, but they both finally updated..