Zigbee device stuck at initializing, says unknown device created, but none was created

[Rxich]

Trying to rejoin my Iris keypad IL02_1 on a C7, stuck at initializing, but never finishes. Tried cold shutdown and retried, same effect. On 2.3.3.133.
@support

Here are the logs

Zigbee Logs:

Summary

Motion IL07-c3bd2022-10-31 13:33:28.195 profileId:0x104, clusterId:0x19, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-81

Door Slider🚪2022-10-31 13:33:21.742 profileId:0x104, clusterId:0xfc02, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-71

Door Slider🚪2022-10-31 13:33:20.732 profileId:0x104, clusterId:0xfc02, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-71

Door Slider🚪2022-10-31 13:33:19.720 profileId:0x104, clusterId:0xfc02, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-71

Door Slider🚪2022-10-31 13:33:18.712 profileId:0x104, clusterId:0xfc02, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-72

Door Slider🚪2022-10-31 13:33:18.508 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-72

Motion Breezeway Iris C72022-10-31 13:33:10.951 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-58

Motion Garage Iris2022-10-31 13:33:03.090 profileId:0x104, clusterId:0x1, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-76

Motion Breezeway Hue2022-10-31 13:32:55.713 profileId:0x104, clusterId:0x406, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-64

Keypad V12022-10-31 13:32:55.208 profileId:0xc216, clusterId:0xf0, sourceEndpoint:2, destinationEndpoint:2 , groupId:0, lastHopLqi:255, lastHopRssi:-64

Motion Addition Hall B4DA2022-10-31 13:32:48.257 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-71

Motion Front Door Stairs2022-10-31 13:32:46.443 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-57

Enerwave Zigbee Plug2022-10-31 13:32:45.433 profileId:0x0, clusterId:0x13, sourceEndpoint:0, destinationEndpoint:0 , groupId:0, lastHopLqi:255, lastHopRssi:-75

Motion Addition Window2022-10-31 13:32:41.179 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-77

Door Rear Old 2022-10-31 13:32:39.466 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:0 , groupId:0, lastHopLqi:255, lastHopRssi:-48

Motion Breezeway Hue2022-10-31 13:32:33.356 profileId:0x104, clusterId:0x406, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-64

Motion Breezeway Iris C72022-10-31 13:32:32.548 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-58

Plug Closet Kitchen Iris2022-10-31 13:32:21.767 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-50

Motion Front Door Hue2022-10-31 13:32:19.545 profileId:0x104, clusterId:0x406, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-59

Fan Porch Parent2022-10-31 13:32:11.682 profileId:0x104, clusterId:0x19, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-73

Plug Closet Kitchen Iris2022-10-31 13:32:10.169 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-51

Motion Front Door Hue2022-10-31 13:32:09.563 profileId:0x104, clusterId:0x406, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-60

Motion Front Door Hue2022-10-31 13:32:06.338 profileId:0x104, clusterId:0x406, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-60

Door Slider🚪2022-10-31 13:31:59.483 profileId:0x104, clusterId:0x402, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-70

Motion Front Door Hue2022-10-31 13:31:49.907 profileId:0x104, clusterId:0x406, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-59

Motion Front Door Stairs2022-10-31 13:31:47.488 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:254, lastHopRssi:-64

Repeater Tuya Newya2022-10-31 13:31:43.358 profileId:0x104, clusterId:0x0, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-49

Plug Closet Kitchen Iris2022-10-31 13:31:40.032 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-52

Motion Front Door Stairs2022-10-31 13:31:27.850 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-61

Repeater Tuya Porch2022-10-31 13:31:14.038 profileId:0x104, clusterId:0x0, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-72

Plug Closet Kitchen Iris2022-10-31 13:31:09.906 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-52

Motion Front Door Hue2022-10-31 13:31:08.796 profileId:0x104, clusterId:0x19, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-54

Motion Front Door Hue2022-10-31 13:31:07.284 profileId:0x0, clusterId:0x6, sourceEndpoint:0, destinationEndpoint:0 , groupId:0, lastHopLqi:255, lastHopRssi:-54

Repeater Tuya Basement By Furnace2022-10-31 13:31:04.865 profileId:0x104, clusterId:0x0, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-35

Motion Front Door Stairs2022-10-31 13:30:55.899 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-58

Keypad V12022-10-31 13:30:54.789 profileId:0xc216, clusterId:0xf0, sourceEndpoint:2, destinationEndpoint:2 , groupId:0, lastHopLqi:255, lastHopRssi:-61

Plug Closet Kitchen Iris2022-10-31 13:30:39.739 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-52

Enerwave Zigbee Plug2022-10-31 13:30:35.304 profileId:0x0, clusterId:0x13, sourceEndpoint:0, destinationEndpoint:0 , groupId:0, lastHopLqi:255, lastHopRssi:-76

_nightlight_1DA5_9092022-10-31 13:30:33.991 profileId:0x104, clusterId:0x19, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-61

XBEE3_PC_ANT2022-10-31 13:30:24.261 profileId:0x0, clusterId:0x8021, sourceEndpoint:0, destinationEndpoint:0 , groupId:0, lastHopLqi:255, lastHopRssi:-33

Plug Iris Addition2022-10-31 13:30:20.680 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-64

Strip Zig 3.02022-10-31 13:30:15.007 profileId:0x104, clusterId:0x0, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-65

Motion Front Door Stairs2022-10-31 13:30:10.487 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-57

Plug Closet Kitchen Iris2022-10-31 13:30:09.680 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-51

Door Slider🚪2022-10-31 13:29:55.726 profileId:0x104, clusterId:0xfc02, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-70

Door Slider🚪2022-10-31 13:29:45.855 profileId:0x104, clusterId:0xfc02, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-70

Plug Closet Kitchen Iris2022-10-31 13:29:39.568 profileId:0x104, clusterId:0xb04, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-51

Motion Garage Temp/Humid2022-10-31 13:29:38.761 profileId:0x104, clusterId:0x19, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-65

Motion Front Door Stairs2022-10-31 13:29:36.241 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-57

Motion Breezeway Iris C72022-10-31 13:29:13.470 profileId:0x104, clusterId:0x500, sourceEndpoint:1, destinationEndpoint:1 , groupId:0, lastHopLqi:254, lastHopRssi:-75

Keypad V12022-10-31 13:28:55.136 profileId:0xc216, clusterId:0xf0, sourceEndpoint:2, destinationEndpoint:2 , groupId:0, lastHopLqi:255, lastHopRssi:-62

Motion Breezeway Hue2022-10-31 13:28:53.341 profileId:0x104, clusterId:0x406, sourceEndpoint:2, destinationEndpoint:1 , groupId:0, lastHopLqi:255, lastHopRssi:-63

Other Logs say "unknown device created, but never is:

Summary

sys:12022-10-31 01:29:17.594 PMinfoCreated Unknown Zigbee Device

app:412022-10-31 01:29:13.488 PMinfoDelaying off for 2 minutes

app:412022-10-31 01:29:13.433 PMinfoMotion inactive: Motion Breezeway Iris C7

dev:562022-10-31 01:29:13.395 PMinfoMotion Breezeway Iris C7 is inactive

sys:12022-10-31 01:29:09.041 PMinfoZigbee Discovery Stopped

app:412022-10-31 01:28:53.344 PMinfoNot turning off: additional motion still active: Motion Breezeway Iris C7

app:412022-10-31 01:28:53.334 PMinfoMotion inactive: Motion Breezeway Hue

dev:512022-10-31 01:28:53.293 PMinfoMotion Breezeway Hue is inactive

dev:20282022-10-31 01:28:49.967 PMinfoApplication ID Received

dev:492022-10-31 01:28:41.074 PMdebugLight Switch Breezeway : MeterReport(meterType: 1, precision: 1, scale: 2, size: 4, meterValue: [0, 0, 0, 169], rateType: 1, deltaTime: 0, previousMeterValue: [])

app:412022-10-31 01:28:39.336 PMinfoNot turning on, already on

app:412022-10-31 01:28:39.325 PMinfoMotion active: Motion Breezeway Hue

dev:512022-10-31 01:28:39.263 PMinfoMotion Breezeway Hue is active

app:412022-10-31 01:28:38.645 PMinfoLight Switch Breezeway was turned on

dev:492022-10-31 01:28:38.572 PMdebugLight Switch Breezeway : BasicReport(value:99)

app:412022-10-31 01:28:38.290 PMinfoTurning on switch [Light Switch Breezeway ]

app:412022-10-31 01:28:38.272 PMinfoMotion active: Motion Breezeway Iris C7

dev:562022-10-31 01:28:38.195 PMinfoMotion Breezeway Iris C7 is active

dev:1732022-10-31 01:28:36.015 PMinfoApplication ID Received

dev:2272022-10-31 01:28:35.747 PMinfoDoor Kitchen was opened

ran discovery again, no unknown device created. I created a virtual device using the pairing info, still not working

Summary

sys:12022-10-31 01:45:44.219 PMinfoZigbee Discovery Stopped

sys:12022-10-31 01:45:06.024 PMinfoCreated Unknown Zigbee Device

sys:12022-10-31 01:44:44.212 PMinfoZigbee Discovery Running

sys:12022-10-31 01:44:42.218 PMinfoZigbee Discovery Stopped

sys:12022-10-31 01:43:42.805 PMinfoInitializing Zigbee Device D0CF5EFFFEB483FE, 55D0

sys:12022-10-31 01:43:42.212 PMinfoZigbee Discovery Running

[bobbyD]

I wonder if this issue is related to the new devices you have added to your system recently. We have not had similar incidents reported before.

[Rxich]

Hmm, I've added a Kasa Power Strip, Tuya 6 button remote and a sengled plug.
All devices seem to be successfully used in the community.
At least for me the stuck at initializing zigbee is an issue. Can you look at my engineering logs?

[bobbyD]

@Rxich

At least for me the stuck at initializing zigbee is an issue.

What about the blues?

[aaiyar]

@bobbyD

about the blues?

@hydro311’s experience with these leaves me worried that even if these are paired to one hub, they could bind devices that are in the process of pairing to a different coordinator.

[Rxich]

I added 1 blue yesterday, but have had the issue before this. The blue is in the basement and seemed to pair okay, even in the basement. The keypad is on 1st floor, 3 foot line of sight from the C7.
Do you think the blues are causing an issue?

[Rxich]

@aaiyar

they could bind devices that are in the process of pairing to a different coordinator.

I thought that had to be specifically requested to bind the device

[aaiyar]

Did you happen to read @hydro311’s experience with unsolicited binding? I’ve linked to it below:

Inovelli Blue

I'm now having some crazy zigbee binding issues with several of my Blues -- totally unsolicited, two of them have bound to each other and at least one more is binding itself to other zigbee devices on my network. The two bound to each other are also binding themselves to other zigbee stuff too. This is too bad, but I should've known better than to be so tip-of-the-spear with getting these - excitement got the best of me... Hopefully, Inovelli fixes the problems they have with these, but I can'…

[hydro311]

Inovelli thinks they're close to getting the unsolicited binding thing figured out -- as of yesterday AM, they were hoping to have a fix in the next couple of days.

They are also trying to figure out a signal-strength issue, so perhaps they're hoping to fix both issues at same time.

For now, I've factory-reset all of my Blues but left them wired in place -- for those that have a load, they still function fine as a basic on/off switch. That buys me some time till Inovelli gets updates out.