C8-Pro hub
Current firmware 2.4.2.160
Having an issue with zigbee devices not staying connected. Tried to use the scan channel function to determine if there were any conflicts, but the scan returns zeros for all channels. When I had done a channel scan in the past on a C-7 hub it would return details on each used channel.
Is there something wrong with the C-8 pro hub?
I have Zigbee smart bulbs which only show on the Graph when they are turned on. But they work none the less. If your devices are not working from time to time, Use an App such as WiFiMAN and run a scan of WiFi on the 2.4Ghz spectrum. Barring that, try moving your Zigbee to 25.
Any idea why the scan is returning all zeros?
It just does not seem correct per my experience with a C-7 hub that returned details.
If there is an issue with the hub, I would rather return it now, during the return period, rather than have to RMA it later.
The Zigbee scan is not a reliable source of whether the Zigbee radio is working, or working correctly. It might be helpful to find a certain channel, but beyond that the absence or presence of data doesn't indicate a bad Zigbee radio.
If you post the devices you are having issues with, and what you have done to try and track down the issue, maybe someone would have an idea what to try next, and maybe some things to try and diagnose the issue.
Beyond that, staff can look at some very limited diagnostic info on your hub with your permission. Apparently there is some error code or condition that tells them that the Zigbee radio has issues. My understanding it is very limited info, so if it is a bad sensor or something in your environment causing the issue, they won't be able to see that. It is more like a good/bad indicator rather than a "it failed yesterday at 3pm when a switch turned on" type thing.
Download the Hubitat app
