Zen17 and Zooz Garage Door Opener

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8

Unless the ZEN17 relay is stuck in the ON position as the OP suspects could be the case.

This is true, but I've never thought their GDO control strategy was the best. There are better (IMO) ways to connect the device to the opener and configure the settings. Their virtual GDO device driver is solid, though.

It does seem like that could be the issue. Can you post a screenhot of the Z-Wave details page? Another easy check is to manually (from the device deatils page in the Hubitat interface) turn the relay on and off and see if it responds abd reports state reliably.

These would be very useful, as well as a screenshot of your logic.

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9

Thanks for all the suggestions!

Requested data below. As for the logic, I don’t have any rules or such, its all through the Zooz App.
I will look at moving the unit to the wall closest to the hub, which would be about 20 feet closer…and try to position it where it doesn’t have to go through HVAC ducting.

Is there a way to log signal strength, or dropped connections??

Here is the details page – is it odd that last sent/received is a day ago, or would that only update if I actually used the Zooz to open the door? Today was only manual operation so far…which is typical.
ZWaveDetails

The wiring at this point is only the two relays. NO and C directly to the garage door opener, and in parallel to the wall switch. i.e. the Zen17 and wall switch wires twisted and into the same connector on the garage door opener itself.

Zooz App configuration:
ZooZApp

Parent Device config

Zen17Parent

Firmware 1.04 – Zooz still reviewing my account request

Thanks!!

10

I'm surprised that they still have 1.04 on ones shipping these days -- the latest is 1.30, and there have been a few iterations since 1.04.

I'd definitely hold off on any additional big hoop-jumping until Zooz gets you that 1.30 firmware.

Here's the change log for reference:

ZEN17 Universal Relay Change Log - Zooz Support Center (getzooz.com)

ETA - hard to see any details in your screenshots, but the Input Type Relay 1/2 selections look sus -- if you're using a wired dumb reed sensor, the one corresponding to your GDO relay should be "Contact Sensor". I'm only using one relay since I just have one door, but I'm using two wired reed sensors (1 full-open, and 1 full-closed):

Screenshot 2023-05-16 at 16.52.31
Screenshot 2023-05-16 at 16.52.311982×1028 147 KB

Edit 2 - I'd also recommend changing your "Power Fail State Restore" option to "All relays off" -- that will help ensure your door(s) won't do any unexpected if power goes wonky.

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11

That Z-Wave details doesn't show what i was expecting. I'm running a slightly older version of the Hubitat software, but somewhere you should see metrics for signal strength (RSSI & RTT Avg), # of visible neighbors, connection speed, and route changes. I'm not a zwave expert, but sometimes you'll see problem areas show up in those details.

12

That appears to be a C5, which shows fewer details than the newer hubs.

13

Would the user app "Hubitat Zwave Details App" provide any additional details?

14

Nope, you can't create details that aren't there. The older hubs lack this information, at least on the public facing side if not in general.

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15

Thanks for calling out the relay type, I pasted the image without reading the settings... i KNOW i had contact sensor in there originally, I followed the Zooz instructions to the letter - so I'm not sure how it got to toggle, but its corrected now as well as power failure state.

16

Yes its a C5...I'l admit to purchasing well over a year ago to play around with, but only in past couple months replaced all Insteon with other devices, and moved out of the ISY944i.

I'll likely get a more recent model before long - in fact the range on a C8 may solve my issue if it is in fact a connectivity issue. That may save me getting on the ladder and moving the wiring. :wink:

I have the Zooz account now so will get firmware 1.30 in place hopefully over the weekend.
Thanks again All for the guidance - great to have such an active community!!

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17

Quick update: So far things seem to be working well after correcting the relay type, the firmware update, and reducing the distance between the Zen17 and Hubitat.

Thanks again for the assistance!

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18

Looks like I spoke too soon... :slightly_frowning_face:

Today when leaving the house the garage door would not open using the garage door opener button mounted on the wall. Opening with the Hubitat app, a tile on my dashboard based on Zooz device, also failed.
I went into the Zooz parent device and clicked refresh. I heard the relay click, after which the GDO button DID open the door.

Logs dont seem to tell me much ( at bottom of this post), but maybe there is more I should be looking at?
Before writing this I took a look at the status of the relay - the Current Status indicated Switch=On. I hit the refresh button in the relay screen this time, and the Status changed to Off.

It seems the switch is getting stuck in an on state, preventing the GDO button from working...

I changed the Zooz parent device to enable debug logging and just noticed something else: the events show the firmware update completing, and the version being 1.3, but the Device Details section still shows 1.04

Anything else to check? Any suggestions on what to look at if I catch it in the error state?

Thanks,
Dan

Zooz1
Zooz11324×209 39.1 KB

Zooz2

app:1222023-06-06 06:24:37.409 AMinfoDan'Z Garage Door is closed at 06:24 AM on 06-Jun-2023

dev:2272023-06-06 06:24:36.992 AMinfoSending Message: Dan'Z Garage Door is closed at 06:24 AM on 06-Jun-2023 Priority: 0 to Device: OnePlus7pro

dev:2042023-06-06 06:24:36.912 AMdebugDan'Z Garage Door - door is closed

dev:2042023-06-06 06:24:21.881 AMdebugDan'Z Garage Door - door is closing

dev:2042023-06-06 06:23:25.373 AMdebugDan'Z Garage Door - door is open

dev:2042023-06-06 06:23:10.345 AMdebugDan'Z Garage Door - door is opening

dev:2272023-06-06 06:22:36.729 AMinfoSending Message: Dan'Z Garage Door Failed to Open Priority: 0 to Device: OnePlus7pro

app:1132023-06-06 06:22:36.719 AMdebugSending Notification: Dan'Z Garage Door Failed to Open

dev:2042023-06-06 06:22:36.710 AMdebugDan'Z Garage Door - door is closed

dev:2042023-06-06 06:22:21.646 AMdebugDan'Z Garage Door - door is opening

19

I had major issues like you're experiencing with mine until I did the Antenna upgrade to my C-7 (and since upgrading to the C-8, I've had the same experience as my modified C-7). My personal experience is that garage walls (firewalls) are especially hard to get through.

Edit: incidentally, my hub without the external antenna was *relatively close to the garage and I had several switches in the garage acting as repeaters as well - so the mesh *should have been good but I had the issues you're describing nonetheless.

Also, this annoyingly resulted in having to change the batteries in my transmitter every couple of weeks because it would get stuck in the "on" position (I have one of the secure "yellow button" openers, so have a modified transmitter for my automation).

Summary: I have a relatively strong suspicion that your problems are due to a sub-optimal connection between your relay and hub since I experienced the same behavior for a long time and upgrading to external antennas (either a C-8 or modified C-7) solved the problem entirely for me (rock solid now).

20

One thing I did to prevent there from being a issue was to connect my Zen17 so it wasn't between the button and the GD. Simply put the Zen17 acts like a second button instead of sitting in between. I did this to prevent the potential issue you are seeing where a Zen 17 issue means i can't open or close the garage door.

I noticed early on that my Zen17 would get out of sync if i changed states rapidly. That may be related. I haven't had that problem tough with my GD though. I have a Zooz Tilt/Shock sensor that i use to know if the GD is open or closed. Sometimes it gets stuck in the wrong state, but i suspect it is related to getting to the hub as the previous poster mentioned.

21

Thanks Mavrrick58 - i do have the GDO button direct to the Door Opener, and the Zen17 effectively connected in parallel at the Opener as well. The wires from each are twisted and inserted into the same slot. It is possible someone closing the garage yesterday hit the button multiple times to pause it partial way, it reverses, then closes...etc. I would hope the sensor would determine the final state in the code logic...

@ Bullfrog - Thanks for sharing your experience. C-8 should arrive in a day or two. Now to figure out how to migrate. :wink: I'm sure i saw an article or post on the topic.

Thanks!

22

Firmware 1.04 is really old and early.

I would suggest you power cycle the device. And check the firmware again.

If it still shows the old firmware. Exclude it from the hub, include again without security. Perform the upgrade to the latest firmware. Exclude again and include again check the firmware.

I have found i always need to have devices without security to do the firmware upgrades. Once you have confirmed it is upgraded go back and reconfigure it as expected.

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23

Not trying to derail this thread but has anyone had any luck updating the firmware on these that are paired with S2 without excluding/including again? I just tried doing one of mine that controls one of my garage doors last night and after 10+ hours it hung at 29%.

24

Not as far as I know... Perhaps with a stick, but I don't use one of those. I rely on the built-in updater, and it's still broken as far as updating S2 devices.

Which is a big bummer - I hope the HE team addresses that someday... I'd use S2 for everything if I could do firmware updates without the exclude/include hassle, but as it stands now, I never use S2 for just that reason.

25

Agreed, the only devices I have paired with S2 are my garage door openers and my locks.

26

thanks, will try

27

If paired with security the Firmware updater driver does works. [BETA] Updated binary firmware updater

If your issue was the speed though, it wont help with that, it will be just as slow.

Sometimes if you power cycle the hub and the device about 10 minutes before attempting the update it will help with the speed.

Using a USB stick as a secondary controller and then bringing it close to the device with a laptop is the best way to do updates.

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