ZEN16 SW Contact. Not able to observe status change

Helping a friend set up a Zen16 v2 for use as a Garage Door opener.
The configuration we are looking for is in separating out the input to use with a wired reed switch (contact sensor). We configured the output to 11, Garage Door - SW contact sensor and the SW (input) for no - report input status only. There is a child contact sensor device for the Zen16. We are using the Zooz Zen16 Advanced Driver. Thing is, there is no indication when the Zen16 SW1 input terminals are closed with a test lead. I even made a condition in rule machine to see the True/False state of that contact. It is available as a contact but it does not change.
We did an exclude and include after configuration which is how we got the child contact device. Everything I have read indicates we should see a status change in SW1 but there is nothing. Not even in the logs or events. What are we missing?

The SW input does control the relay when so configured so that works.

More info. Even though I configure preference 12 from the value 1 to 2, it will not change. Sync pending. logs show the command changing 12 from 1 to 2. But it does not change. It will take 0, 1, but never 2. bug somewhere. And preference 25 does not exist on the data sheet. But does as preference 28. Which I can put in from the config tab. 28 set to 10. Zen16 is new V3 hardware running v3.1.0 firmware.

You can tag me on any Zooz issues, I would have noticed this sooner.

Sometimes power cycling the device helps. You could try with debug logs enabled and see if anything shows up that the driver is not processing. I would also suggest doing initial testing with ALL settings at defaults except the input type you would like.

There have been some issues reported with that option 11 in the past as well, all it really does is force the relay into a momentary, and then input is supposed to be a contact sensor. If you cannot get it to work I would change to the input type to 7-Contact Sensor. Then you can set an auto-off of 2 or 3 seconds which gets you same result. You might need to exclude and include again when you change the input type again.


Pref 12/13/14 they took away option 2 in the newer models, and I missed that in the last driver update, it wont work so just don't use that option on the newer models.

If you want the input to automatically trigger the relay set it to Yes, if not, set it to No.


Both 25 and 28 are valid settings, they are both listed in the advanced config docs. Not sure what the issue is here?

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Thank you for your offer.
This is our struggle. We want the Zen16 relay to be momentary as the intended use is to control a garage door motor. We want the SW1 to show the status of a wired contact (reed switch). When we set up the relay for (10) garage door - SW contact and re-included the Zen16, a new child device for the contact appeared. So far so good. The problem has been finding a setting for SW1 (25) but the data sheet did not show 25 at all. But the description for 28 matched for your 25. We tried both. We can not get SW1 to show the status in the driver for when we close SW1 contacts with a test lead. Nothing. It always shows closed. Seemed I could get that configured in about two minutes. But so far have burned a couple of hours in trying everything that could be imagined. Any ideas?

Yes, I gave them above, change it to 7: Contact sensor, with all other settings at the defaults to test and see if the sensor will register. To separate the input from the relay set the input trigger (12) to No.

Also, no idea what data sheet you are talking about for the settings, or what you are trying to do with 25 or 28 since you did not provide any other details. All the settings are explained here: ZEN16 MultiRelay Advanced Settings - Zooz Support Center

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Next time we make a session I will try your suggestions. Thanks. The printed sheet packaged with the Zen16. It does not match the online advanced settings. I went to it after settings with the driver failed to give the desired results. Then in desperation went to the online advanced settings.
The device I am trying to help with belongs to a friend who is remote. We get together with ANYDESK so I can relay into his network and his Hubitat.

Update: Changing Preference 2 to 7 and Preference 12 to No got the contact status working. I can work with it now. I never could get Preference 2 option 11 to work like I imagined it should; enabling momentary relay in hardware. We will shut it off with a delay in the off action. Thank you for your assistance.